Sihem Bensekhar
Woking,Surrey
Summary
A highly organised and goal-orientated professional with exceptional attention to detail and excellent work ethic. Demonstrates expert communication skills and the ability to manage workloads efficiently, both independently and as part of a team. Proficient in customer service, teaching with extensive experience using Zendesk and Salesforce, complemented by strong competence in Microsoft Word, Excel, and Outlook. Thrives under pressure while maintaining flexibility and a commitment to delivering outstanding results.
Overview
12
12
years of professional experience
Work History
Recoveries Management
Monzo Bank
London, London
01.2024 - Current
- Evaluated client needs and provided tailored financial solutions accordingly.
- Streamlined banking procedures, enhancing operational efficiency.
- Developed new strategies to ensure regulatory compliance.
- Increased customer satisfaction with professional and timely communication.
- Coordinated with other departments, fostering teamwork and collaboration.
- Ensured smooth operation of daily banking activities, improving workflow.
- Investigated customer queries to provide timely financial solutions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Negotiated payment plans to facilitate smooth and efficient debt recovery.
Home schooling my Child in Lockdown
Homebase
London
03.2020 - 01.2021
Teacher in a primary school
Mamlakat Ennour
Dely Brahim, Algiers
09.2019 - 12.2019
- Adapted teaching methods to cater for diverse learning needs of students.
- Encouraged active participation in class discussions, fostering a positive learning environment.
- Fulfilled curriculum requirements by planning and delivering engaging lessons.
- Conducted parent-teacher meetings to discuss pupil progress and behaviour issues.
- Ensured safe, respectful learning environment through strict adherence to school's code of conduct.
- Encouraged students to work together to achieve goals.
- Evaluated own teaching critically to identify weak areas and make improvements.
Customer Service Advisor
Sitel
Kingston upon Thames, City of London
10.2017 - 08.2018
- Managed customer calls effectively and efficiently in a complex, fast- paced and challenging call center environment.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Addressed and resolved customer product complaints empathetically and professionally.
- Worked in a fast paced environment, utilizing exceptional negotiation, troubleshooting, and problem resolution skills to handle high volume inbound customer calls, and to provide high quality customer service to the public.
- Listen carefully to customers needs and show understanding.
- Responded to a wide variety of customer contacts by email and telephone.
- Communicated accurate information about promotions, customer programmes and products, providing exceptional customer service and driving retention.
Assistant Manager
Yves Saint Laurent
City of London
06.2016 - 09.2017
- I set and exceed company and personal sales goals while supporting the goals of the team.
- I am a great team player by doing your part to keep the department ready for its close-up, including stocking, re-merchandising, display, merchandise transfers and light cleaning
- Established membership loyalty, executing flawless satisfaction to drive client retention.
- Maintained store appearance, including rack and shelving organisation, store lay out and planogram planning.
- Networked with customers and asked open-ended questions to determine immediate needs.
- Supported long-term business-need strategies, generated customer-relations feedback for process improvements.
Sales Assistant
World Duty Free
Heathrow, Hillingdon
09.2013 - 05.2016
- Provided friendly, engaging and professional retail customer service
- Facilitated smooth running of shop, performing daily opening and closing functions such as shop set up, stock counting.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decision.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated professionally with colleagues, freelancers and clients.
Education
Computerised Payroll for Business - Business
Home Learning College
BTEC Entry 3 Certificate - Workskills
South Thames College
City & Guilds Level 1 - Business Administration
South Thames College
City & Guilds Level 2 - English & Maths
Learndirect
European Computer License -
LearnDirect
PRINCE2 Foundation & Practitioner Training - Business
The Knowledge Academy
London 03.2025 -
A-Levels - Business Management
Notre-Dame International High School
Skills
- Highly organised
- Expert Team Player
- Expert Attention to detail
- Expert Excellent work ethic
- Expert Goal orientated
- Expert Excellent time management skills
- Expert Work well under pressure
- Expert Customer Service Orientated
- Expert Zendesk, Sales Force
- Expert Excellent communication skills
- Expert Ability to work on own initiative as well as part of a team
- Expert Competence in Microsoft Word, Excel, and Outlook
- Expert Ability to manage own workload
- Recoveries management
Languages
English, French, Arabic
Native
Custom
Travel, Gym, reading books
Timeline
PRINCE2 Foundation & Practitioner Training - Business
The Knowledge Academy
03.2025 -
Recoveries Management
Monzo Bank
01.2024 - Current
Home schooling my Child in Lockdown
Homebase
03.2020 - 01.2021
Teacher in a primary school
Mamlakat Ennour
09.2019 - 12.2019
Customer Service Advisor
Sitel
10.2017 - 08.2018
Assistant Manager
Yves Saint Laurent
06.2016 - 09.2017
Sales Assistant
World Duty Free
09.2013 - 05.2016
Computerised Payroll for Business - Business
Home Learning College
BTEC Entry 3 Certificate - Workskills
South Thames College
City & Guilds Level 1 - Business Administration
South Thames College
City & Guilds Level 2 - English & Maths
Learndirect
European Computer License -
LearnDirect
A-Levels - Business Management
Notre-Dame International High School
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