Sifora Gebreselasie
Manchester
Summary
Offering strong communication and problem-solving skills developed through various customer service roles. Knowledgeable about handling sensitive information with confidentiality and demonstrating empathy and patience in challenging situations. Experienced studies in Criminology research methodologies, data analysis, and critical thinking.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Investigation case worker
Ministry of Justice
Birmingham
09.2024 - Current
- Power of Attorney Services (POAS) processes incoming power of attorney applications on behalf of the Public Guardian, within agreed targets and performance indicators. POAS comes under the Operations directorate of the Office of the Public Guardian
- Manage a case load.
- Mental Capacity Act 2005
In Site Trainer
Night Cap plc
Manchester
12.2023 - Current
- Tailored training modules for improved staff productivity.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Education
GCSEs - Maths,English,Science,R.E,Music,History,P.E
Our Ladys RC high school
Manchester /2014 - /2019
A-Levels - Law,Psychology,Sociology
Loreto College
/2019 - /2021
Bachelor of Arts - Criminology with Security studies
Birmingham City University
Birmingham /2021 - /2025
Skills
- Microsoft office suite familiarity
- Time management techniques
- Learning style adaptation
- Communication excellence
- Workplace safety understanding
Certification
- Mental Health First Aid (MHFA England 2022)
- Certificate of Continuing professional development
- Graduate Plus Bronze award (BCU)
- Advanced Contextual Safeguarding : Policy, Process and Practice *OCN LEVEL 3
- National volunteer Police cadets Safeguarding& standards
- Leo Cussen Centre for Law Criminal Law virtual internship
Volunteer Work
Volunteer England Probation Rehabilitation- Change Grow Live (December 2023- Current)
- Criminal justice Dependancy and recovery, supporting people on probation impacted by substance misuse. Assisting in delivering drug and alcohol interventions and encourage motivation to support the person on probation to achieve their goals around their substance misuse and offending behaviour. HM Prison and Probation service.
Peer Mentor- Our place (December 2023- February 2025)
- Barnardos Youth Mentoring Programme. Supporting local 16 – 25 year olds with their mental wellbeing.
Volunteer- Support through Court (June 2024- September 2025)
- Provide assistance to Litigants in Person (people without legal representation) who are facing the legal process in the Civil or Family Courts, or at a Tribunal.
Timeline
Investigation case worker
Ministry of Justice
09.2024 - Current
In Site Trainer
Night Cap plc
12.2023 - Current
- Mental Health First Aid (MHFA England 2022)
- Certificate of Continuing professional development
- Graduate Plus Bronze award (BCU)
- Advanced Contextual Safeguarding : Policy, Process and Practice *OCN LEVEL 3
- National volunteer Police cadets Safeguarding& standards
- Leo Cussen Centre for Law Criminal Law virtual internship
GCSEs - Maths,English,Science,R.E,Music,History,P.E
Our Ladys RC high school
/2014 - /2019
A-Levels - Law,Psychology,Sociology
Loreto College
/2019 - /2021
Bachelor of Arts - Criminology with Security studies
Birmingham City University
/2021 - /2025
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