Sifiso Khoza
Springs
Summary
Warehouse Dispatch quality checker with extensive experience in inventory management and product inspection at MIT Auto Parts Pty Ltd, Johannesburg. Expertise in quality management and data validation, ensuring database accuracy. Proven success as a Call Centre Agent at Aegis Outsourcing, effectively resolving customer complaints through strong communication skills. Focused on enhancing operational efficiency and compliance through meticulous attention to detail and collaboration with logistics teams.
Overview
12
12
years of professional experience
Work History
Warehouse Dispatch quality checker
MIT auto parts Pty Ltd
Johannesburg, South Africa
11.2021 - Current
- Conducted regular inventory checks to ensure database accuracy and integrity.
- Investigated discrepancies between physical inventory and recorded data for prompt resolution.
- Verified shipments by inspecting incoming and outgoing items for compliance and accuracy.
- Identified and reported damaged goods, enforcing proper storage and handling practices.
- Maintained precise records of inventory levels, shipments, and inspection results.
- Collaborated with warehouse staff, logistics teams, and suppliers to enhance efficiency.
Call Centre Agent
Aegis outsourcing company
Johannesburg, South Africa
02.2014 - 06.2016
- Answered inbound calls and responded to customer emails efficiently.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed-up on customer interactions to provide further support.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
Education
Matric - Mathematics, Physical Science and Biology
Senzangakhona Secondary School
Kwa-Mhlanga, Mpumalanga2007
Skills
- Quality management
- Product inspection
- Inventory management
- Data validation
- Communication skills
- Customer Services
- MS office proficiency
Languages
English
Proficient
C2
IsiZulu
Proficient
C2
Sepedi
Proficient
C2
Afrikaans
Intermediate
B1
References
- Nozuko Ncombo (MIT auto parts Warehouse Dispatch Manager): 082 319 0839
- Pearl Modise (Aegis outsourcing company Team leader): 073 482 4871
Accomplishments
MIT AUTO PARTS best new employee Performance award 2024.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Dispatch quality checker
MIT auto parts Pty Ltd
11.2021 - Current
Call Centre Agent
Aegis outsourcing company
02.2014 - 06.2016
Matric - Mathematics, Physical Science and Biology
Senzangakhona Secondary School