Syed Sifotur Rahman
Southampton
Summary
Bringing over 30 years of experience in customer-facing roles, with a proven ability to build strong relationships and adapt to dynamic environments. A reliable professional, skilled in communication, problem-solving, and organisation. Committed to continuous improvement and delivering high standards to drive success within teams and organisations.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work history
Assistant Manager
The Curry Lounge Restaurant
Southampton
2023.11 - 2025.01
- Manage daily restaurant operations, ensuring high standards of customer service and staff performance
- Create and maintain staff rotas, optimising shifts to meet business needs
- Oversee stock ordering and inventory management to prevent shortages and excesses
- Handle financial tasks, including cashing up and daily revenue reporting
- Delegation of tasks to team members efficiently improving overall productivity
- Assisting in recruitment processes to build a effective workforce
Private Hire Driver
Self-employed | Southampton City Council / Uber / West Quay Cars
Southampton
2017.12 - 2023.08
- Provided punctual and professional transport services for corporate and private clients, ensuring customer satisfaction
- Managed own workload
- Developed excellent time management and customer service skills through daily interactions with a diverse clientele
- Displayed professional behaviour at all times, enhancing company reputation
- Delivered prompt service by using knowledge of shortest routes during peak travel times
- Kept accurate records of journeys and fares for company audit purposes
Parking Supervisor
WF Parking Ltd.
Whiteley
2017.05 - 2018.12
- Supervised the operations of Southampton Airport Meet and Greet Parking, ensuring efficient vehicle management
- Coordinated staff rotas and delegated tasks to maintain seamless service delivery
- Promoted to Compound Supervisor, managing offsite vehicle storage for high-profile dealerships including Mercedes, BMW, and Toyota
Warehouse Manager
SYK Solutions Ltd.
2011.09 - 2017.05
- Directed warehouse operations, performing stock checks, audits, and team management
- Collaborated with Managing Director on operational planning and performance evaluations
- Ensured compliance with health and safety regulations, creating a secure workplace
- Resolved errors by investigating and correcting inventory discrepancies
Manager
Tiger Lilly Restaurant
2008.07 - 2015.08
- Led restaurant operations, managing staff recruitment, training, and payroll
- Maintained supplier relationships, ensuring timely stock replenishment and cost control
- Enhanced customer experience through effective complaints handling and high service standards
Warehouse/Admin Assistant
Fortis Insurance Ltd.
2007.05 - 2011.01
- Executed general administrative duties, including filing, data entry, and stock control
- Managed goods receipt and storage, ensuring accurate stock records
Customer Service Advisor
British Gas Plc.
2007.04 - 2007.05
- Responded to customer inquiries, providing tailored utility cover solutions
- Developed strong communication and sales skills, effectively upselling services and managing follow-up calls
Education
Bachelor of Arts - Business Economics
Portsmouth University
Portsmouth 1997.09 - 1999.06
BTEC First Diploma - Business
Eastleigh College
Eastleigh, Hampshire 1993.09 - 1996.07
GNVQ Level 3 - Business Studies
Eastleigh College
Eastleigh, Hampshire 1993.09 - 1996.07
GCSEs - Business Studies, Computer Studies, Mathematical Studies
Barton Peveril College
Eastleigh, Hampshire 1992.09 - 1993.07
GNVQ (ICT) & GCSEs - Double Award Science, Geography, Short Course Religious Education, English Language, English Literat
Wildern School
Hedge End, Hampshire 1988.09 - 1992.07
Skills
- Microsoft Office Proficiency
- Effective organisational skills
- Creative problem-solving skills
- Strong communication abilities
- Self-driven
- Flexible work approach
- Team management expertise
- Independent work proficiency
- Proficient in English, Bengali and Hindi
- Resourcefulness
- Strategic thinking
- Positive attitude
References
References available upon request.
Timeline
Assistant Manager
The Curry Lounge Restaurant
2023.11 - 2025.01
Private Hire Driver
Self-employed | Southampton City Council / Uber / West Quay Cars
2017.12 - 2023.08
Parking Supervisor
WF Parking Ltd.
2017.05 - 2018.12
Warehouse Manager
SYK Solutions Ltd.
2011.09 - 2017.05
Manager
Tiger Lilly Restaurant
2008.07 - 2015.08
Warehouse/Admin Assistant
Fortis Insurance Ltd.
2007.05 - 2011.01
Customer Service Advisor
British Gas Plc.
2007.04 - 2007.05
Bachelor of Arts - Business Economics
Portsmouth University
1997.09 - 1999.06
BTEC First Diploma - Business
Eastleigh College
1993.09 - 1996.07
GNVQ Level 3 - Business Studies
Eastleigh College
1993.09 - 1996.07
GCSEs - Business Studies, Computer Studies, Mathematical Studies
Barton Peveril College
1992.09 - 1993.07
GNVQ (ICT) & GCSEs - Double Award Science, Geography, Short Course Religious Education, English Language, English Literat
Wildern School
1988.09 - 1992.07