Sierra Jones

I manage a portfolio of 51 key accounts for a prominent London fashion brand, serving as the primary point of contact for buyers and ensuring strong client relationships. I analyse sales data, market trends, and customer preferences to develop strategic account plans and maximize revenue growth across the north of England, Scotland & Wales. I negotiate pricing, marketing campaigns and promotional activities with buyers to drive sales and meet ambitious revenue targets. I collaborate closely with design, merchandising and operations teams to ensure timely delivery, favourable product assortment and seamless execution of customer orders. I conduct product training and sales presentations to educate buyers on new collections, crafting compelling narratives to position the brand favourably. I achieved an average 24% yearly sales growth through skilled account management, strategic planning, and commitment to exceptional client service. I travel frequently to meet with buyers, attend trade shows and gather market intelligence to maintain competitive edge. Lastly, I acquired and successfully onboarded QVC UK, the largest account in the company's history.

My initial day to day responsibilities included: taking phone calls, replying to over 50 emails per day, managing all social media accounts, managing all five of the nurses' diaries and taking payments. In addition to my day-to-day duties, I was required to proactively cross-sell products and services to existing patients, generate reports and legal documentation to ensure the compliance of every practice within the clinic. Finally, I monitored stock take and the ordering of products to meet demands and trends all while staying within strict budgets.

This was possibly the most challenging and fast paced work environment I had ever operated in. My responsibilities extended far beyond the office as I took responsibility for many of my boss's personal affairs including arranging his family life, children, travel arrangements, visas and finances. I assisted the CEO with daily administrative duties like managing an active calendar of appointments, arranging detailed itineraries, taking care of invoices, and helping him and his business partner prepare for meetings. The most important function of my job was to keep my employer organized, informed, and prepared for anything that came his way.

My role at this Emerald awarded, prestigious country club was to ensure the smooth running of the homeowner's association, meaning that every request from any of the 1000 members must be met with a 'never say No' attitude. I assisted in the property administrative office, reporting to the executive assistant. I greeted all members daily, took phone calls, answered emails, ensured all members' properties are well maintained and dealt with any complaints they may have. The key element to my role here was to quickly attain a personal relationship with each of the members and prove to them that I was somebody they could trust. This is a valuable quality that I carry with me to this day.