Sienna Mason
Littleport,Cambridgeshire
Summary
As a manager at the High Flyer Pub and Restaurant, I have honed leadership skills, overseeing the daily operations, managing a team, and ensuring exceptional customer service. My background reflects on my ability to handle diverse responsibilities, maintain high standards of quality, and create a welcoming environment for patrons. My experience at the High Flyer showcases your talent for problem-solving, effective communication, and organizational prowess in a bustling and customer-centric setting. My role as a manager has equipped me with valuable skills that demonstrate your capability to excel in leadership positions within the hospitality industry. I hope to be working for the NHS or a clinic as helping others has always been a dream of mine.
Overview
3
3
years of professional experience
1
1
Certification
Work history
My own cleaning company
SRM cleaning services
Littleport, Cambridgeshire
01.2024 - Current
- Arranged and verified insurance for products, setting up correct values and types.
- Safely stored cleaning solutions, equipment and chemicals.
- Patrolled carriages regularly to remove litter and provide necessary emergency cleaning for continued hygienic conditions.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Cleaned animal areas, tanks and cages in line with agreed cleaning rota.
- Supported health and safety with consistent cleaning and sanitisation of high-touch areas.
Manager
The High Flyer
Ely, Cambridgeshire
10.2022 - Current
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Planned and managed resources and budget to support and deliver objectives.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Monitored health and safety measures for guaranteed compliance.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Cash up every day.
Waitress assistant
Hadi Gealato
Ely, Cambridgeshire
03.2021 - 09.2022
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Greeted and escorted guests to tables.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Accurately took orders, making menu recommendations as appropriate.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Education
GCSEs -
Vista Academy
Littleport, Cambridgeshire 09/2017 - 06/2021
A-Levels - Sport
Cambridge regional college
Cambridge, Cambridgeshire 09/2022 - 01/2024
Skills
- Health and Safety Compliance
- Safety compliance
- Customer Service
- Logistics management
- Interpersonal communication
- Emergency procedures
- Data processing
- Payment processes
- Leadership skills
- Team Leadership
- Microsoft Excel
- Strategic Planning
- Financial reporting
- Invoicing
- Nutrition advice
- Health and safety adept
- Organisation
- First Aid & CPR trained
- Cash handling
- Stock management
Affiliations
- Sport
- Participating in fundraser activities
- Looking after customers
- looking after elderly people
Accomplishments
- Duke of Edinburgh Bronze and Silver
- Dorset walk done twice which is raising money for charity and walking 40 miles over 3 days on the coast of dorset
- Disability award in sport
- 12 hours of sport
Certification
- health and safety certificate
- first aid and car certificate
- health and hygiene certificate
- food hygiene
Languages
Spanish
Elementary
References
References available upon request.
Timeline
My own cleaning company
SRM cleaning services
01.2024 - Current
Manager
The High Flyer
10.2022 - Current
Waitress assistant
Hadi Gealato
03.2021 - 09.2022
GCSEs -
Vista Academy
09/2017 - 06/2021
A-Levels - Sport
Cambridge regional college
09/2022 - 01/2024
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