Sienna Laing
Crieff,Perth and Kinross
Summary
I have worked in multiple fast paced environments, that have allowed me to become adaptable, organised and pay attention to detail.
I love to learn new skills and information to become more knowledgeable and help others, this motivates me to keep going and progress in my career. As well as clear targets and friendly competition.
I am Outgoing and friendly while delivering hospitable customer service and administrative excellence in all colleague and public interaction. As well as, using Excel for data entry and database administration in daily opt reports.
Overview
5
5
years of professional experience
1
1
years of post-secondary education
4
4
Certification
Work history
Receptionist
Crieff Hydro Family of Hotels
Crieff, Perth and Kinross
06.2023 - Current
- Represented company and promoted the brand with exceptional service and presentation to every guest. Including upselling the services and products offered for guests to enjoy and increasing our department revenue.
- Managed Check In, Check Out and Made sure the daily check lists were completed within a time frame, while greeting every guest with a warm welcome and hospitlaity throughout their stay.
- Kept reception area clean and organised to uphold professional office reputation.
- I wrote professional emails and answered incoming phone calls from both internal and external business and public communications.
- Managed daily finance services for smooth business operations.
Organised Events
St. Leonards Senior School
St Andrews, Fife
09.2021 - 05.2022
- Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.
- Coordinated logistics for large- and small-scale events to facilitate seamless execution.
- Explained event packages, options and prices clearly to customers.
- Welcomed guests into venues, showing them to tables and providing menus.
- Designed event set-up and displays to match client requests.
Head of Riding School
Edenside Stables
St Andrews, Fife
10.2020 - 06.2021
- Assisted in Horse riding lessons and made sure safety procedures were in place.
- Processed invoices, payment and updated daily revenue records with complete accuracy.
- Organised and took bookings and paired the horses to riders based on ability, frequency of use, safety and client request.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Oversaw daily operations to achieve high productivity levels.
- Delivered tailored assistance to customers with disabilities.
- Applied positive customer service approach to increase satisfaction levels.
Education
GCSEs - Combined Science - Biology and Geography
St. Leonards Senior School
St Andrews, Fife 08.2019 - 05.2021
GCSEs - English Literature and language
St. Leonards Senior School
St Andrews, Fife 08.2019 - 05.2021
GCSEs - Mathematics
St. Leonards Senior School
St Andrews, Fife 08.2019 - 05.2021
GCSEs - Art and Design
St. Leonards Senior School
St Andrews, Fife 08.2019 - 05.2021
International Baccalaureate - Higher level Psychology
St. Leonards Senior School
St Andrews, Fife 08.2021 - 05.2023
International Baccalaureate - Standard Level Biology
St. Leonards Senior School
St Andrews, Fife 08.2021 - 05.2023
International Baccalaureate Careers Program - Business BTEC - Grade - D*D
St. Leonards Senior School
St Andrews, Fife 08.2021 - 05.2023
International Baccalaureate Careers Porgram - Reflective Project
St. Leonards Senior School
St Andrews, Fife 08.2021 - 05.2023
Skills
- Interpersonal Skills
- Adaptability
- Customer service
- VIP guest experience
- Open and clear communicator
- Leadership
- Data entry
- Calendar management
- Attention to detail
- Strategic scheduling
- Multitasking and prioritisation
- Microsoft Office Suite
Affiliations
- Art and Design in property construction.
- Horse Riding.
- Traveling and new experiences.
Certification
I have my British Horse Society (BHS) certificate stage 1. This gave me a goal to work towards to further my job and responsibility, while working at Ednside Riding School.
References
References available upon request.
Timeline
Receptionist
Crieff Hydro Family of Hotels
06.2023 - Current
Organised Events
St. Leonards Senior School
09.2021 - 05.2022
International Baccalaureate - Higher level Psychology
St. Leonards Senior School
08.2021 - 05.2023
International Baccalaureate - Standard Level Biology
St. Leonards Senior School
08.2021 - 05.2023
International Baccalaureate Careers Program - Business BTEC - Grade - D*D
St. Leonards Senior School
08.2021 - 05.2023
International Baccalaureate Careers Porgram - Reflective Project
St. Leonards Senior School
08.2021 - 05.2023
Head of Riding School
Edenside Stables
10.2020 - 06.2021
GCSEs - Combined Science - Biology and Geography
St. Leonards Senior School
08.2019 - 05.2021
GCSEs - English Literature and language
St. Leonards Senior School
08.2019 - 05.2021
GCSEs - Mathematics
St. Leonards Senior School
08.2019 - 05.2021
GCSEs - Art and Design
St. Leonards Senior School
08.2019 - 05.2021
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