SIENI LEUGA SERGE
London,ENG
Summary
Diligent Security professional with over three years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Safety-conscious security team member with excellent communication skills and eye for detail.
Experienced with operating and managing CCTV systems to enhance security. Utilizes knowledge of surveillance techniques to detect and mitigate risks. Track record of effective communication and collaboration with security personnel.
Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures.
Overview
6
6
years of professional experience
Work history
SOC analyst, CCTV Operator/ Security Officer
Synergy Prestige
Cheshunt, Hertfordshire
02.2025 - Current
- Monitored security systems to detect suspicious activity and potential threats.
- Enhanced network security by conducting regular system checks and identifying vulnerabilities.
- Ensured compliance with data protection laws, safeguarding sensitive information from unauthorised access or misuse.
- Conducted thorough system audits, ensuring proper security measures in place.
- Collaborated with IT team for effective risk mitigation strategies countermeasures, contributing greatly to organisational readiness against cyber attacks.
- Responded promptly to security breaches, minimising potential damage.
- Conducted security audits to identify vulnerabilities.
- Maintained system compliance with legal requirements and company security standards.
- Conducted ongoing threat monitoring and targeted audits on systems.
- Improved overall site safety by promptly reporting suspicious incidents to relevant authorities.
- Conducted routine checks of surveillance equipment, ensuring continuous operation.
- Monitored multiple screens simultaneously, ensuring comprehensive coverage of premises.
- Maintained high level of vigilance whilst monitoring CCTV screens for irregular activities.
- Ensured compliance with Data Protection Act during handling and storage of CCTV footages.
CCTV Operator And Security Officer
Upperclass Security
12.2024 - 02.2025
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Recorded time, date and location of incidents.
- Enhanced security by monitoring and operating multiple CCTV cameras in professional setting.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Operated and maintained surveillance equipment.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Optimized response times during emergencies due to thorough familiarity with site layouts, camera locations, and access points obtained from diligent monitoring activities.
- Increased overall efficiency in managing surveillance systems, staying current on industry trends, technologies, and best practices.
- Streamlined daily work processes through proactive maintenance of organized records related to equipment use, incident logs, and other pertinent documentation.
CCTV Operator And Security Officer
Aspers Casino
05.2024 - 09.2024
- Operated and maintained surveillance equipment.
- Supplied extracts from CCTV recordings to maintain records.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Recorded time, date and location of incidents.
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
- Optimized response times during emergencies due to thorough familiarity with site layouts, camera locations, and access points obtained from diligent monitoring activities.
- Collaborated with other security team members to ensure seamless communication and coordination during emergency situations.
- Contributed to successful incident resolutions through accurate documentation and timely sharing of surveillance information with relevant parties.
- Monitored multiple screens simultaneously, ensuring comprehensive coverage of premises.
- Ensured compliance with Data Protection Act during handling and storage of CCTV footages.
Researcher
Natcen Social Research
10.2022 - 11.2023
- Contributed to on-time and under-budget project completion with dedicated attention to deadlines and cost constraints.
- Attended conferences and trade shows to gain industry knowledge and speak on research.
- Utilized algorithms to gather data and forecast potential outcomes.
- Implemented data visualization tools to communicate research findings.
- Gathered and organized information for research purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Resolved unexpected issues with strong communication and resourceful problem-solving.
- Managed research database, enforcing all data security protocols to reduce vulnerabilities.
- Collaborated across all enterprise levels to address research needs and objectives.
CCTV Operator And Security
Corus Consultancy And
01.2021 - 08.2023
- Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
- Liaised with emergency services to facilitate prompt medical and legal responses.
- Analyzed CCTV to track thefts and compiled incident reports.
- Operated and maintained surveillance equipment.
- Responded quickly to on-site safety and security incidents.
- Maintained strong corporate image and physical security presence.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Upheld access control policy to prevent unauthorized entry.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Watched both live and recorded video surveillance footage.
- Clearly conveyed important messages and key information during handovers to security personnel.
- Monitored and patrolled on-site areas to serve as visible deterrence.
- De-escalated conflict and resolved challenging situations.
- Delivered first class customer service while maintaining professionalism.
- Worked in security control room to continuously monitor CCTV feeds.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
- Operated advanced CCTV equipment to monitor multiple locations simultaneously.
Security Officer
Tesco
08.2019 - 12.2020
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Operated and maintained surveillance equipment.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
- Collaborated with other security team members to ensure seamless communication and coordination during emergency situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
BA (HONS) BUSINESS AND MANAGEMENT
University of Portsmouth
A-Levels -
SAINT FRANCIS COLLEGE
Skills
- Exceptional communication
- Quality Assurance and Control
- Conduct effective CCTV coverage and monitoring
- Equipment troubleshooting
- Report writing
- Security protocols
- Data protection
- Surveillance monitoring
- Incident reporting
- General security
- Complex Problem-solving
- Keen observer
- Team player
- Excellent Customer services
- Incident handling
Personal Information
Languages
English
Additional Information
REFERENCES
NicoleLeverington |FieldPerformance Manager at NATCEN
nicole.leverington@natcen.ac.uk Tel:01277690240
Abbas Sheikh
Security Supervisor
Tel:07717484123 Email:Abbas.Sheikh@aspers.co.uk
Corus Consultancy
Security Manager
Mr Arnold
Tel:07895378997
Custom
6
Timeline
SOC analyst, CCTV Operator/ Security Officer
Synergy Prestige
02.2025 - Current
CCTV Operator And Security Officer
Upperclass Security
12.2024 - 02.2025
CCTV Operator And Security Officer
Aspers Casino
05.2024 - 09.2024
Researcher
Natcen Social Research
10.2022 - 11.2023
CCTV Operator And Security
Corus Consultancy And
01.2021 - 08.2023
Security Officer
Tesco
08.2019 - 12.2020
BA (HONS) BUSINESS AND MANAGEMENT
University of Portsmouth
A-Levels -
SAINT FRANCIS COLLEGE
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