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SIENI LEUGA SERGE

London

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background.Pursues every opportunity to support team members and proactively address issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Committed Researcher skilled in methodology selection and implementation for increased outcome reliability. Monitors emerging tools and techniques to innovate research services. Pragmatic and proactive to realise ideas and objectives. Dependable Researcher offers keen attention to detail and excellent work ethic for reliable results. Plans and organises methodically to achieve tasks within strict deadlines. Communicates findings through detailed reports and presentations for increased subject understanding.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Researcher

Natcen Social Research
London
10.2022 - Current
  • Wrote articles and reports for scholarly journals, contributing to industry discourse.
  • Conducted research and reported on findings to senior management.
  • Contributed to on-time and under-budget project completion with dedicated attention to deadlines and cost constraints.
  • Attended conferences and trade shows to gain industry knowledge and speak on research.
  • Utilised algorithms to gather data and forecast potential outcomes.
  • Implemented data visualisation tools to communicate research findings.
  • Resolved unexpected issues with strong communication and resourceful problem-solving.
  • Managed research database, enforcing all data security protocols to reduce vulnerabilities.
  • Completed high-volume research tasks, managing competing priorities with stringent time management.

Security supervisor

Corus Consultancy
London
01.2021 - 08.2023
  • Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
  • Liaised with emergency services to facilitate prompt medical and legal responses.
  • Analysed CCTV to track thefts and compiled incident reports.
  • Responded quickly to on-site safety and security incidents.
  • Maintained strong corporate image and physical security presence.
  • Worked well under pressure to plan and implement solutions to urgent problems.
  • Read and interpreted Standard Operating Procedures (SOP)s, post orders and reports.
  • Upheld access control policy to prevent unauthorised entry.
  • Clearly conveyed important messages and key information during handovers to security personnel.
  • Monitored and patrolled on-site areas to serve as visible deterrence.
  • De-escalated conflict and resolved challenging situations.
  • Delivered first class customer service while maintaining professionalism.
  • Worked in security control room to continuously monitor CCTV feeds.
  • Employed covert surveillance to monitor individuals and gather evidence of violations.

Junior project manager

Tesco
London
08.2018 - 12.2019
  • Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
  • Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
  • Led and motivated talented project teams, achieving targets within stipulated deadlines.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Submitted performance feedback to stakeholders, keeping project teams on track.
  • Achieved high client satisfaction through consistent delivery and communication.
  • Delivered exceptional service to clients, maintaining relationships for future business opportunities.
  • Secured new business opportunities by conducting research and networking.
  • Delivered projects on time and under budget through strict implementation and cost controls.
  • Developed analytics tools to track project progress and impact.
  • Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
  • Drove client retention through quality project execution.
  • Built company reputation by managing and successfully delivering projects.
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.

Education

BA (HONS) BUSINESS AND MANAGEMENT

University of Portsmouth
Portsmouth
09.2015 - 01.2017

A-Levels -

SAINT FRANCIS COLLEGE
09.2010 - 06.2012

Skills

  • Exceptional communicator
  • Data collection and organization
  • Research program planning
  • Team Building
  • Report generation
  • Research implementation
  • Data analysis
  • File management
  • Quality Assurance and Control
  • Applied research

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The road to success and the road to failure are almost exactly the same.
Colin R. Davis

Timeline

Researcher

Natcen Social Research
10.2022 - Current

Security supervisor

Corus Consultancy
01.2021 - 08.2023

Junior project manager

Tesco
08.2018 - 12.2019

BA (HONS) BUSINESS AND MANAGEMENT

University of Portsmouth
09.2015 - 01.2017

A-Levels -

SAINT FRANCIS COLLEGE
09.2010 - 06.2012

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SIENI LEUGA SERGE