Sidrha Nawaz
High Wycombe ,Buckinghamshire
Summary
Tenacious professional with extensive experience in healthcare administration and onboarding. Expertise in delivering high-quality customer service, managing administrative processes, and coordinating onboarding activities. Proficient in CRM systems such as Salesforce and HubSpot, with a strong ability to collaborate within multidisciplinary teams. Proven track record in safeguarding vulnerable individuals and building effective stakeholder relationships, demonstrating strong organisational skills and a commitment to improving healthcare outcomes.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Patient adminstrator
HCA Healthcare UK
London
07.2023 - 11.2024
- Managed patient registrations, admissions, and appointment scheduling to ensure accuracy of demographic and insurance information.
- Provided a professional first point of contact for patients, handling telephone and email enquiries and directing queries appropriately.
- Coordinated referrals and test results, facilitating communication between consultants, GPs, and clinical teams.
- Maintained and updated electronic patient records, safeguarding confidentiality and adhering to data protection policies.
- Supported clinic operations by preparing documentation, organising patient lists, and assisting with administrative tasks to ensure efficient patient flow.
Onboarding Coordinator
British Heart Foundation
London
11.2022 - 07.2023
- Collaborated with departments to streamline onboarding process, improving new employee integration from day one.
- Facilitated communication as the primary point of contact for all new employees during their initial integration period.
- Introduced engaging methods to present company values and expectations during induction sessions.
- Created onboarding materials to improve employee comprehension and engagement.
- Managed case load of employees, conducting DBS checks and adding onto system
- Maintained privacy of sensitive information by adhering to data protection regulations diligently.
Onboarding Administrator
Avado
London
02.2022 - 11.2022
- Responsible for all onboarding duties taking a lead on
application reviews and interviews - Accelerated productivity through diary management which supported in the completion of 350 interviews in a month
- Took lead on a project to create automatic communications for external stakeholders within Salesforce
- Participated in creation and delivery of webinars and interviews with external stakeholders and learners
- In charge of daily reporting on pipeline of learners; produced daily pivot charts and written reports explaining progress and reporting to senior leadership team as well as other stakeholders
Administrative assistant
ExtraCare-Hughenden Gardens Village
High Wycombe , Buckinghamshire
01.2021 - 02.2022
- Maintained HR/personnel files, managed onboarding for non-care staff, verified right to work, and arranged medical and DBS clearance to ensure compliance and readiness for new hires
- Executed compliance checks and updated policies and procedures to align with regulatory standards
- Raised purchase orders, managed petty cash, and processed invoices to ensure accurate financial tracking and accountability
- Facilitated meetings and documented discussions
- Organised activities for residents/events
- Supported in managing volunteer system
Education
Bachelor of Science - Global Health
Queen Mary University of London
London 09.2017 - 05.2020
Skills
- Data management and analysis
- Salesforce and HubSpot proficiency
- Report generation
- Caseload management
- Project coordination and planning
- Microsoft Office proficiency
- Communication and interviewing skills
- Patient confidentiality maintenance
- GDPR compliance knowledge
- In-Patient coordination
Interests
I have a lifelong passion for sports and played football competitively at a junior level with Wycombe Wanderers Football Club, an experience that helped me develop teamwork, discipline, and strong communication skills. Alongside this, I enjoy reading and have cultivated a deep interest in public health through my academic studies. I studied Global Health at Queen Mary University of London, a multidisciplinary degree offering insight into the intersections of health, politics, and finance. During my studies, I conducted ethnographic research, participated in community-based volunteering projects, and developed strong analytical, presentation, and writing skills. I also gained experience in data analysis, producing maps and graphs and working with statistical software such as STATA to interpret public health data. The degree allowed me to combine academic learning with practical research and community engagement, shaping my passion for improving health outcomes.
Timeline
Patient adminstrator
HCA Healthcare UK
07.2023 - 11.2024
Onboarding Coordinator
British Heart Foundation
11.2022 - 07.2023
Onboarding Administrator
Avado
02.2022 - 11.2022
Administrative assistant
ExtraCare-Hughenden Gardens Village
01.2021 - 02.2022
Bachelor of Science - Global Health
Queen Mary University of London
09.2017 - 05.2020