Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
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Sidra Bi

Huddersfield

Summary

Dedicated and multilingual professional with a robust background in customer service, debt collection, business development, and medical office administration. Known for impeccable writing skills, fast learning ability, and excellent investigative and research capabilities. Proficient in Microsoft Office Suite and other inhouse systems which I can easily adapt to. Demonstrates a strong ability to work collaboratively within a team to achieve organizational goals. Passionate about providing exceptional service and fostering positive client relationships. Adept at managing complex administrative tasks, optimizing workflows, and ensuring a welcoming and efficient office environment. Committed to continuous learning and development, with a keen interest in leveraging technology to enhance operational efficiency. Highly adaptable, with a proven track record of quickly assimilating new information and applying it effectively to drive results.

Overview

9
9
years of professional experience

Work History

Receptionist

Elmwood Family Doctor Surgery
01.2020 - 01.2021
  • Used System One booking system to check in existing clients and create new profiles for new members
  • Kept the reception area clean, organized, and welcoming
  • Ordered and maintained office supplies and medical forms
  • Coordinated with other administrative staff to ensure smooth office operations
  • Scheduled and confirmed patient appointments via phone, email, or in person
  • Managed the appointment calendar to optimize the physician's time and reduce patient wait times
  • Handled rescheduling and cancellations as necessary.

Business Development Management Representative

SimplyBiz Mortgages
01.2019 - 01.2020
  • Assisted with the help desk by managing outbound and inbound calls from mortgage brokers
  • Transferred calls to relevant departments and responded to daily emails
  • Utilized systems such as Microsoft Excel and Word for efficient workflow management.
  • Analyzed customer feedback data and identified areas for improvement in the management system.
  • Provided guidance and support to staff members on issues related to the management system.

Senior Customer Service Advisor (Debt Collection & Recoveries)

RBS – Birmingham
01.2012 - 01.2018
  • Provided relevant documentation to solicitors, including filling out pre-action protocol forms
  • Monitored debt scheme arrangement payments monthly and issued necessary letters
  • Set up repayment plans and addressed customer queries quickly and efficiently
  • Worked effectively within a team to ensure daily objectives and targets were met.

Education

Bachelor of Arts - Philosophy And Religious Studies

Wolverhampton University
Wolverhampton
01-2012

Lordswood Girls’ High School
05.2009

Lordswood Girls’ High School and Sixth Form
05.2007

Skills

  • Impeccable writing skills
  • Administrative Support
  • Analytical language
  • Accuracy
  • Fast learner
  • Comprehend and manage large volumes of data quickly
  • Excellent investigative and research skills
  • Proficient in Microsoft Office Suite: Word, Access, PowerPoint, Excel, and Outlook
  • Clerical Support
  • Data Entry
  • Verbal and written communication
  • Scheduling appointments
  • Organization skills
  • Time Management

References

Available upon request.

Hobbies and Interests

I am an outgoing and adventurous type and love socializing and spending time with family and friends. I love the cinema and going shopping and have a keen interest in trying new cuisines.

Timeline

Receptionist

Elmwood Family Doctor Surgery
01.2020 - 01.2021

Business Development Management Representative

SimplyBiz Mortgages
01.2019 - 01.2020

Senior Customer Service Advisor (Debt Collection & Recoveries)

RBS – Birmingham
01.2012 - 01.2018

Bachelor of Arts - Philosophy And Religious Studies

Wolverhampton University

Lordswood Girls’ High School

Lordswood Girls’ High School and Sixth Form
Sidra Bi