Sidona Derar
Camden/London
Summary
I am an ambitious and hardworking young woman who can adapt well, to any environment. I work well on my own initiative and I also thrive and enjoy working in a team. I have great attention to detail and have a proven track record of delivering excellent customer service. I have excellent communication skills both verbal and written. I am committed to learning and developing on the skills I have attained. I strive for excellence in everything I do and I believe I would be a great addition to any company I join.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Barista
Pret a Manger
2025.03 - 2025.08
- I delivered a fast and friendly service in high-volume food environment.
- I prepared food and beverages ensuring I met the company hygiene standards.
- I worked well with my team members to which in turn improved the overall performance of the team.
- I promoted seasonal beverages in an effective manner which increased the companies sales.
- I was able to address any customer complaints or concerns in a prompt and effective manner.
- I provided a warm and welcoming atmosphere for customers.
- I offered personalised beverage recommendations, which allowed me to build rapport with returning customers and gain repeat customers.
Sales Assistant
Miniso
2024.02 - 2024.08
- I delivered excellent customer service and assisted customers with their product enquiries.
- I operated POS systems, handled transactions, supported stock replenishment and visual merchandising.
- I collaborated well with my team to meet sales targets while maintaining.
- I maintained a clean, organised, and welcoming store environment.
- I delivered exceptional after-sales service, encouraging repeat business.
- I managed the till operation smoothly which reduced waiting time for customers.
- I handled high-pressure situations calmly, ensuring the customer left feeling satisfied.
Receptionist
Solicitor Group
2023.09 - 2023.12
- I greeted clients and visitors in a warm, friendly and professional manner.
- I ensured that I maintained a clean and tidy reception area at all times.
- Organised and prepare meeting rooms for client meetings
- Answered the telephone promptly with a professional telephone manner
- Directed incoming calls from clients to the relevant person in the company
- Managed the reception inbox and responded to all inquires in a timely manner
- Managed the meeting room system - booking internal and external meeting rooms.
- Handled sensitive client documents ensuring I adhered to company policy.
Head Barista & Leader
Costa Coffee
2023.01 - 2023.05
- I led and supported the barista team during busy shifts, ensuring the shift went smoothly and customers were satisfied.
- I trained new staff to help them develop their skills and ensuring they adhered to the companies quality standards.
- I was in charge of overseeing daily operations, which included maintaining stock levels and ensuring a smooth service.
- I engaged with customers by providing recommendations and ensuring customers had a positive experience
- I would ensure that the whole team maintained high hygiene standards when preparing coffee and food.
- I was able to solve customer problems and challenge operational issues effectively.
- During this role I gained excellent customer service skills.
Education
GCSEs -
La Saint Union
London 2020.09 - 2022.07
NVQ Level 3 - Business Management and Marketing Diploma
Westminster Kingsway College
London 2022.09 - 2025.05
Skills
- Excellent Customer Service
- Organisation Skills
- Highly Driven
- Team Leadership
- Excellent Written and Verbal Communication
- Team collaboration
- Attention to detail
- Time Management
- Sales & Up-selling
- Stock Replenishment
- Willingness and Ability to learn
- IT skills, including Excel, Power Point, Word
LANGUAGE
English
Tigrinya
Timeline
Barista
Pret a Manger
2025.03 - 2025.08
Sales Assistant
Miniso
2024.02 - 2024.08
Receptionist
Solicitor Group
2023.09 - 2023.12
Head Barista & Leader
Costa Coffee
2023.01 - 2023.05
NVQ Level 3 - Business Management and Marketing Diploma
Westminster Kingsway College
2022.09 - 2025.05
GCSEs -
La Saint Union
2020.09 - 2022.07