Sidney Gueye
Little Chalfont
Summary
As a dedicated professional with a strong foundation in psychology and extensive experience in fast-paced hospitality environments, I excel in delivering exceptional customer service and building lasting relationships. Background in hospitality has honed my communication, problem-solving, and adaptability skills, allowing me to thrive in dynamic settings. I'm eager to leverage my expertise and passion for hospitality to contribute positively to a team, ensuring outstanding guest experiences while continuing to learn and grow within the industry.
Overview
6
6
years of professional experience
Work History
Host / Waiter
Kalon Staffing
London
09.2024 - Current
- Involves working at high class events.
- Ensure guests have every need met in terms of food and drinks refreshments.
- Greet and direct visitors, creating positive and welcoming first impression.
- Create memorable customer experiences through attentive, responsive service.
Front of House Supervisor
Amersham House
Amersham
09.2019 - 09.2024
- Worked in Front of House initially as a waiter.
- Consistently exceeded sales targets, especially when promoting specific items, resulting in company recognition as one of the first employees of the month for my area in a new "Cote Stars" initiative.
- Honed rapport-building and selling techniques based on understanding unique customer personas.
- Progressed from a waiter to a team leader and gaining new personal and collective responsibilities. As part of this new role, I was also tasked with outbound sales (calls and emails) and marketing (promotional offers).
- Developed organisational and planning skills in my tenure as a team leader.
- Volitionally ran the social media page after the company rebranded.
- Balanced all the aforementioned responsibilities with personal entrepreneurial and modelling endeavours. Further demonstrating my ability to appropriately delegate time.
Host / Bartender
Tiger Tiger Portsmouth
Portsmouth
06.2018 - 08.2019
- Managing and preassigning guests to their tables and ensuring specific requests were met.
- Greeting guests and taking them to their assigned tables.
- Maintaining a clean environment for paying guests.
- Working on the busy bar when needed to help ease the load on other team members.
Education
Bachelor of Science - Psychology
University of Portsmouth
Portsmouth 09/2016 - 05/2019
A-Levels - Psychical education (A), Psychology (B), Geography (B), Biology (B)
The Royal Grammar School High Wycombe
High Wycombe 09/2014 - 05/2016
Languages
French
Advanced
Timeline
Host / Waiter
Kalon Staffing
09.2024 - Current
Front of House Supervisor
Amersham House
09.2019 - 09.2024
Host / Bartender
Tiger Tiger Portsmouth
06.2018 - 08.2019
Bachelor of Science - Psychology
University of Portsmouth
09/2016 - 05/2019
A-Levels - Psychical education (A), Psychology (B), Geography (B), Biology (B)
The Royal Grammar School High Wycombe
09/2014 - 05/2016
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