Motivated Software Quality Assurance Lead with 16+ years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Test engineer
Aviva
Norwich, Norfolk
2023.03 - Current
Developed and executed comprehensive test plan for web and mobile applications, resulting in 95% defect detection rate and successful launch.
Collaborated with development teams to identify and resolve critical defects, reducing number of post-release issues by 50%.
Implemented automated testing BDD frameworks and maintained suite of automated tests for mob and web application, resulting 75% increase in testing coverage, and 50% reduction in testing time.
Collaborated with development teams to implement continuous integration and continuous delivery (CI/CD) pipeline, reducing software release times by 50%.
Identified and resolved critical defects in application under test, resulting in 50% reduction in production issues and 20% increase in customer satisfaction.
Quality assurance lead consultant
Cigniti Technologies (UK) ltd
Leeds, West Yorkshire
2021.03 - 2023.03
Improved monitoring, governance, and management of software testing process based on regular feedback, leading to improvement of overall project performance by 10%
Provided guidance and training to team members on Agile practices and best practices
Generated project and sprint reports to provide visibility of project's overall QA/Testing progress and performance
Senior consultant
Cigniti Technologies India Ltd
Hyderabad, Telangana State
2019.12 - 2021.03
Prepared proposals with revised methods, new strategies and redefined functions.
Guided clients toward improved organisational structures and better solutions for identified problems.
Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
Communicated with staff managing over 10 customer calls per day and at all organizational levels to assess current systems.
Helped organizations improve customer satisfaction and achieve measurable results.
Conducted studies focused on analyzing current strategies and evaluating feasibility and potential results of proposals.
Senior quality assurance consultant
Capgemini
Bengaluru, Karnataka
2014.12 - 2019.12
Increased productivity by 30% with developed and maintained test plans, test cases, and other testing documentation to ensure testing activities are well-documented and repeatable.
Provided training and mentorship to junior automation testers to ensure having right skills and knowledge needed to perform effectively.
Stayed up to date with latest automation testing tools, technologies, and best practices to ensure testing activities are efficient and effective.
Managed testing environments and ensured properly configured and maintained to support testing activities.
Provided regular testing metrics and reports to project stakeholders to ensure about progress and status of testing activities.
Module Lead QA
Happiest Minds Technologies Pvt Ltd
Bengaluru, Karnataka
2012.03 - 2014.11
Developed and maintained test plans and test cases for complex software application, resulting in 20% reduction in testing time and 10% increase in test coverage.
Investigated and troubleshooted customer issues, providing timely and effective solutions and contributing to 15% improvement in customer satisfaction scores.
Monitored and reported on quality metrics, providing valuable insights to product owner, business analysts and contributing to 10% increase in product quality.
Senior software test engineer
Aditi Technologies Pvt Ltd
Bengaluru, Karnataka
2011.03 - 2012.02
Consolidated automated tests and reduced manual tests by 60%, resulting in improved product quality and accelerated product delivery.
Executed smoke, integration, and regression tests to ensure proper working of features on various platforms while adhering to quality standards.
Developed test plans, created and standardized test cases, identified and logged bugs , and maintained test records and reports.
Senior software test engineer
UST-Global
Trivandrum, Kerala
2010.10 - 2011.02
Maximised ROI by evaluating and modifying tests for improved effectiveness.
Conducted performance testing on critical software applications, identifying and resolving performance bottlenecks that improved application response time by 40%.
Collaborated with cross-functional teams to implement continuous testing approach, resulting in 30% reduction in testing time and 20% increase in testing coverage.
Software engineer
Aptara Corporation Inc
New Delhi, Delhi NCR
2007.04 - 2009.10
Collaborated with team members to create applications' system analysis based on client requirements.
Adapted to different languages and technologies based on project requirements.
Implemented debugging and troubleshooting techniques, enhancing software reliability by 10%.
Analysed and interpreted user requirements to guide software development.
Education
Bachelor of Engineering - Information Technology
Biju Patnaik University of Technology (BPUT)
Rourkela Odisha
/2001 - /2005
Master of Business Administration - Systems
Sikkim Manipal University
Sikkim, India
2001.04 -
Skills
Quality Assurance and Testing Methodologies
Leadership and Team Management
Communication and Presentation Skills
Collaboration and Cross-Functional Coordination
Problem Solving and Critical Thinking
Time Management and Prioritization
Attention to Detail and Thoroughness
Stakeholder Management and Relationship Building
Test Automation Framework Development (Selenium, BDD, TDD)
Programming Languages (Java, Python, C#, JavaScript, TypeScript)
Continuous Integration and Deployment (CI/CD)
Test Management Tools (Azure DevOps, JIRA, Zephyr, HP ALM)
Web Services (API) Testing (REST, SOAP)
Mobile Testing (iOS, Android)
Database Testing (SQL, Oracle, MySQL)
User Accessibility Testing (WCAG 20 AA)
Certification
ISTQB Foundation Certified Tester
Certified Prince 2 Agile Foundation and Practitioner