Siddharth Shah
Senior Core Account Manager
Winnipeg
Summary
Experienced Account Manager with a strong background in managing client relationships, driving sales, and handling escalations. Skilled in developing account plans, building client trust, and delivering solutions that align with business goals. Comfortable working with data to assess performance and improve outcomes. With a solid foundation in customer service and mentoring, I perform well under pressure and work effectively with different teams. Now looking for an Account Management role where I can use my experience while further developing my interest in data analysis to support better business decisions.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Senior Core Account Manager
SkipTheDishes HQ
Winnipeg, Manitoba
02.2021 - Current
- Handled client questions, concerns, and escalations to meet contractual expectations and preserve client relationships.
- Conducted regular account reviews to assess client needs and objectives.
- Developed and maintained strong, trust-based relationships with key clients, serving as the primary point of contact for all business-related matters.
- Coordinated with internal departments, such as finance and operations, to effectively address client issues.
- Monitored account performance metrics, analyzed data, and provided regular reports to clients and internal stakeholders, utilizing insights to optimize strategies and drive continuous improvement.
- Conducted thorough needs assessments to understand client objectives and challenges, proposing tailored solutions to address specific requirements.
- Drove sales growth through strategic account planning, identifying upsell and cross-sell opportunities.
- Mentored junior account managers by sharing best practices and providing constructive feedback on performance.
Escalations
SkipTheDishes HQ
Winnipeg, Manitoba
05.2020 - 02.2021
- Managed escalated customer issues, ensuring timely resolution and customer satisfaction.
- Conducted thorough investigations into escalated cases, collaborating with cross-functional teams as needed.
- Utilized Salesforce to handle escalations from customers, the Couriers team, and restaurants as part of the tier 2 support team.
- Resolved escalations in high-pressure situations, including cases involving police, often working overnight shifts.
Customer Service Representative
SkipTheDishes HQ
Winnipeg, Manitoba
03.2019 - 05.2020
- Provided high-quality customer service via phone, email, and chat channels.
- Resolved customer inquiries and issues promptly and professionally.
- Collaborated with team members to ensure effective resolution of customer concerns.
- Achieved a 95% customer satisfaction rating based on timely responses and overall service quality.
Education
Bachelor of Arts - Psychology
University of Manitoba
Winnipeg 01.2013 - 02.2019
Skills
Account Management
Customer Service & Support
Communication & Collaboration
Salesforce & Zendesk as CRM Tools
Data Analysis & Reporting
Teamwork & Leadership
Problem Solving & Critical Thinking
Languages
English, Gujarati
Native language
Timeline
Senior Core Account Manager
SkipTheDishes HQ
02.2021 - Current
Escalations
SkipTheDishes HQ
05.2020 - 02.2021
Customer Service Representative
SkipTheDishes HQ
03.2019 - 05.2020
Bachelor of Arts - Psychology
University of Manitoba
01.2013 - 02.2019
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