AYUSH DUBEY
London,United Kingdom
Summary
Diligent professional with a strong background in finance, international business, and hospitality operations. Skilled in managing complex challenges, optimizing processes, and implementing strategic solutions across diverse sectors. Known for delivering high service standards, leading teams effectively, and fostering a collaborative work environment. Actively seeking a role with greater responsibility and growth potential, with a commitment to leveraging a versatile skill set to drive operational excellence and contribute to long-term organizational success.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Duty manager
The Resident
Kensington, London
07.2023 - 07.2025
- Delivered excellent customer service through effective communication skills.
- Managed front-of-house operations to maintain a high level of service.
- Sustained operational excellence with adherence to company policies and procedures.
- Improved customer satisfaction by providing exceptional banking services.
- Ensured customer satisfaction with prompt problem resolution.
- Conducted training sessions for new employees, enhancing team competence.
- Trained staff members for better understanding of operation procedures.
Crew Trainer
McDonald's
Cutty Sark, London
01.2022 - 07.2023
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Handled customer complaints using quick decision-making to resolve issues.
- Operated cash register to take payments and process orders.
- Flexibly took on various roles to support workflow.
- Trained new as well supported my colleagues.
Account Manager
HDB Financial Services
01.2020 - 01.2021
- Responsible for efficiently processing credit card applications, including verifying applicant information, assessing creditworthiness, and adhering to company policies and procedures.
- Providing exceptional customer service to existing credit cardholders by addressing inquiries, resolving issues, and offering guidance on credit card policies, rewards programs, and benefits.
- Ensuring compliance with regulatory requirements and internal policies related to credit card operations.
- Monitoring and mitigating risks associated with credit card usage, fraud prevention, and data security to safeguard the interests of both the company and cardholders.
- Actively promoting credit card products and services to prospective customers through various channels, such as direct marketing, promotional events, and cross-selling opportunities.
- Educating customers about the features, benefits, and terms of credit card offerings to drive acquisition and portfolio growth while adhering to ethical sales practices.
Manager
Sharp Travels
01.2019 - 01.2020
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed business plans to deliver sustained growth.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Expanded customer base through strong service and multi-channel marketing strategies.
Assistant
Sharp Travels
01.2016 - 01.2019
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Built customer relationships with consultative sales approach.
- Nurtured positive customer relationships, enhancing membership loyalty, and driving client retention.
Intern
Infosurfers
01.2014 - 01.2016
- Gathered data and prepared reports for management team.
- Coordinated files, spreadsheets and reports for staff.
- Answered telephone to assist callers and take messages.
- Sorted and organized files.
- Collected customer data to identify trends and support business planning.
- Fulfilled customer orders to meet company targets.
Education
Master of Arts - International Business
University of Greenwich
LONDON 01.2022 - 01.2023
Master of Business Administration - FINANCE
AMITY UNIVERSITY
INDIA 01.2019 - 03.2021
B.SC - Mathematics
J.S. University
01.2016 - 01.2019
Intermediate - Science
National Institute of Open Schooling (N.I.O.S)
01.2015 - 01.2016
High School - Science
DAV Public School
DELHI 01.2013 - 01.2014
Skills
- Microsoft Office
- HTML
- C
- PYTHON
- Creative and Logical Thinking
- Adaptability
- Leadership & Teamwork
- Organized & Reliable
- Time Management Skills
- Meticulous
Timeline
Duty manager
The Resident
07.2023 - 07.2025
Master of Arts - International Business
University of Greenwich
01.2022 - 01.2023
Crew Trainer
McDonald's
01.2022 - 07.2023
Account Manager
HDB Financial Services
01.2020 - 01.2021
Master of Business Administration - FINANCE
AMITY UNIVERSITY
01.2019 - 03.2021
Manager
Sharp Travels
01.2019 - 01.2020
Assistant
Sharp Travels
01.2016 - 01.2019
B.SC - Mathematics
J.S. University
01.2016 - 01.2019
Intermediate - Science
National Institute of Open Schooling (N.I.O.S)
01.2015 - 01.2016
Intern
Infosurfers
01.2014 - 01.2016
High School - Science
DAV Public School
01.2013 - 01.2014
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