Siddhant Garud
Birmingham,United Kingdom
Summary
Retail and hospitality professional with experience in luxury service, fashion retail, and customer-focused roles. Known for delivering personalised service, representing premium brands, and maintaining high operational standards. Holds a Master’s degree in International Business with strong understanding of customer behaviour and brand experience.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
4
4
years of professional experience
Work history
Waiter
Marco Pierre White
Birmingham
2025.01 - Current
- Deliver high-end, fine-dining service in a luxury restaurant environment.
- Represent the brand with professionalism, confidence, and attention to detail.
- Build strong guest relationships and ensure memorable dining experiences.
- Recognised by management and brand representatives for service excellence.
- Ensure order accuracy, table service quality, and guest satisfaction.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Relayed feedback from customers to management for continuous improvement.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Managed table settings for optimal dining experience.
- Helped reduce waiting times by swiftly clearing tables after use.
Head Waiter
Mythos Restaurant
2024.04 - 2024.12
- Led front-of-house service to deliver consistently high-quality customer experiences.
- Supervised staff and coordinated service during busy shifts.
- Managed stock levels, ordering, and daily service preparation.
- Handled customer feedback and resolved issues professionally.
- Encouraged upselling and menu recommendations to increase revenue.
Retail Sales Associate (Fashion)
J Walking Store
Pune
2023.02 - 2023.08
- Assisted customers with styling advice and product selection.
- Maintained visual merchandising and store presentation standards.
- Handled POS operations, billing, and cash management.
- Managed stock replenishment and inventory control.
- Built customer loyalty through engaging and personalised service.
Customer Service Associate (US Region)
Mphasis
2022.01 - 2022.09
- Provided customer support for the US mortgage and property insurance sector.
- Handled wind, water, and home insurance-related queries.
- Maintained compliance with data protection and service standards.
- Resolved customer issues efficiently while ensuring high satisfaction.
Education
Master’s - International Business
Aston University
United KingdomSkills
- Luxury customer service and brand representation
- Sales-focused mindset and upselling skills
- Product storytelling and customer engagement
- Stock control and inventory management
- Strong communication and interpersonal skills
- Ability to work in fast-paced environments
- Attention to detail and service excellence
- Team collaboration and leadership support
- Bill calculation
- Service mindedness
- Serving techniques
- Patient and calm nature
- Special dietary requirements understanding
- Dining etiquette knowledge
Interests
Music, Gym & Fitness, Fashion
Timeline
Waiter
Marco Pierre White
2025.01 - Current
Head Waiter
Mythos Restaurant
2024.04 - 2024.12
Retail Sales Associate (Fashion)
J Walking Store
2023.02 - 2023.08
Customer Service Associate (US Region)
Mphasis
2022.01 - 2022.09
Master’s - International Business
Aston University