Hi, I’m
Siddhant Dubey
Customer Service Associate
Harrogate
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
14
years of professional experience
5
Certifications
2
Languages
Work History
Travelodge
Receptionist
03.2024 - 01.2025
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
The Lost and Found
Waiter / Event Coordinator
08.2023 - 03.2024
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
M&S
Retail Assistant
09.2022 - 11.2023
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
Blues Bar & Cafe
Bartender
01.2023 - 08.2023
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Metro Fitness Equipment
Sales Executive
06.2021 - 07.2022
Job overview
- Increased my territories client base by 25%
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Beetle bug café
Cafe Manager
03.2019 - 04.2020
Job overview
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
Rodeo Bar
Bartender
12.2017 - 03.2019
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Get Ready
Tutor
03.2011 - 04.2018
Job overview
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Education
Leeds Beckett UniversityLeeds, United Kingdom
MBA
9 2022 - 9 2023
Uka Tarsadia University
Bachelor of Business Administration
06.2018 - 6 2021
Skills
Bartending
Attention to detail
Adaptability
Innovation
Ability to work under pressure
Communication skills
Multi-tasking
Record keeping
Presentation and sales skills
Sales analysis and research skills
Marketing Recommendations
Problem-solving Skills
Data entry
Telephone skills
File management
Office management
Administrative support
Customer/Client relations
Certification
Fire Marshall, 01/2023, 10/2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Travelodge
03.2024 - 01.2025
Waiter / Event Coordinator
The Lost and Found
08.2023 - 03.2024
Bartender
Blues Bar & Cafe
01.2023 - 08.2023
Retail Assistant
M&S
09.2022 - 11.2023
Sales Executive
Metro Fitness Equipment
06.2021 - 07.2022
Cafe Manager
Beetle bug café
03.2019 - 04.2020
Uka Tarsadia University
Bachelor of Business Administration
06.2018 - 6 2021
Bartender
Rodeo Bar
12.2017 - 03.2019
Tutor
Get Ready
03.2011 - 04.2018
Leeds Beckett University
MBA
9 2022 - 9 2023