Sichu Sukesan
Leeds
Summary
Detail-oriented professional specializing in process improvement, material resource planning, and logistics coordination. Extensive experience in business operations and management, emphasizing strategic planning and team leadership. Proven ability to drive business growth through innovative strategies and effective problem-solving. Committed to fostering a positive work environment and delivering high-quality results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
FC Associate
Amazon UK Services Ltd
Leeds
2024.09 - Current
- Improved quality and customer experience by auditing 100+ packages per shift, following standard work, and contributing to 10–15% improvement in accuracy metrics.
- Demonstrated ownership during peak by assisting Problem-Solve associates and helping recover up to 1–2 hours of backlog, supporting on-time pack completion.
- Processed 30–60 problem-solve items per shift, accurately handling damages, missing items, and overages while maintaining SOP and quality standards.
Customer Service Assistant
McDonald's Ltd
Swansea
2024.01 - 2024.09
- Collaborated with cross-functional team to reduce Drive-Thru wait times by 15% during peak hours through efficient communication and proactive station preparation.
- Managed high-volume transactions and food preparation while strictly adhering to SOPs and health and safety regulations, contributing to 100% pass rate on internal safety audits
- Delivered high-quality service in fast-paced retail environment, maintaining 95%+ positive customer feedback rating by resolving order discrepancies immediately and ensuring first-time-right delivery
FC Associate
Amazon UK Services Ltd
Swansea
2023.10 - 2024.01
- Achieved record pick-to-tote rate of 125+ units per hour during Peak season, exceeding site benchmarks by 18%, utilized high-velocity walking routes and precision scanning to help site process over 12,000 manual shipments daily.
- Packed 100–150 units per shift, checked for defects, and followed problem-solve procedures to reduce customer-impacting errors
- Noticed damaged items during packing, reported them, and implemented corrective steps, reducing repeat damage by 15%.
Education
Master of Science - Mathematics
University of Kerala
India 2018.09 - 2020.05
Bachelor of Science - Mathematics
University of Kerala
India 2015.07 - 2018.04
Skills
- Risk & Incident Management: Proficient in hazard identification, control measures, root cause analysis, and incident reporting
- Process Improvement: Skilled in applying Lean, 5S, and Kaizen methodologies to enhance safety, operational efficiency, and sustainability
- Analytical & Technical Proficiency: Advanced in Data Analysis, Excel, MATLAB, C, and MS Office Suite for monitoring safety metrics and sustainability outcomes
- Communication & Collaboration: Excellent in verbal and written communication, effective in training, reporting, and cross-functional teamwork
- Data-driven root cause analysis: Highly proficient in using Rodeo and FC Research to identify recurring defect patterns, using mathematical logic to eliminate upstream errors and reduce SLAM kick-outs
Certification
Microsoft Office Expert
Timeline
FC Associate
Amazon UK Services Ltd
2024.09 - Current
Customer Service Assistant
McDonald's Ltd
2024.01 - 2024.09
FC Associate
Amazon UK Services Ltd
2023.10 - 2024.01
Master of Science - Mathematics
University of Kerala
2018.09 - 2020.05
Bachelor of Science - Mathematics
University of Kerala
2015.07 - 2018.04