Sibonginkosi Maphosa
Cardiff,United Kingdom
Summary
Energetic and goal-oriented professional with over 20 years of diverse experience in leadership and customer service. Proven ability to thrive under pressure while maintaining enthusiasm and dynamism. Strong skills in conflict resolution, communication, and diplomacy, complemented by a compassionate approach to patient care. Committed to enhancing patient outcomes through collaboration with healthcare teams and ensuring a safe environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Health Care Assistant
1st Grade Care
Cardiff, United Kingdom
04.2025 - Current
Health Care Assistant
Evoo Health Care
Cardiff, United Kingdom
11.2022 - 02.2026
- Assisted patients with personal care tasks, including bathing, dressing, and toileting, to promote comfort and dignity.
- Maintained hygiene and cleanliness in patient areas by adhering to infection control protocols.
- Provided emotional support and companionship to enhance patients' mental well-being and quality of life.
- Encouraged patients to maintain independence while supporting daily routines.
- Communicated effectively with patients, families, and healthcare professionals to ensure coordinated care.
- Participated in training sessions to improve care techniques and knowledge.
Acting Branch Manager
Bayport Financial Services
Johannesburg, South Africa
07.2022 - 10.2022
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
Financial Consultant
Bayport Financial Services
Johannesburg, South Africa
02.2017 - 10.2022
- Provided clear guidance by simplifying complex financial topics and jargon.
- Provided capital expenditure recommendations to boost client sales.
- Determined financial situation of clients by gathering and analysing financial documentation.
- Acted as first point of contact for clients to deliver outstanding customer experience.
Financial Adviser
Liberty Life
Johannesburg, South Africa
10.2011 - 01.2017
- Assisted clients with planning for and funding retirements using various types of investments.
- Executed accurate reporting to analyse options and make recommendations.
- Profiled and analysed investment products to devise financial strategies meeting client financial needs and to forecast opportunities with highest return on investments.
Financial Advisor
Sanlam Sky Solutions
Johannesburg, South Africa
04.2007 - 12.2016
- Built and maintained client base by successfully managing and updating client portfolios.
- Executed accurate reporting to analyse options and make recommendations.
- Leveraged customer service and consultative sales techniques to exceed sales benchmarks.
- Implemented diverse wealth management options to meet client investing objectives.
- Assisted clients with planning for and funding retirements using various types of investments.
- Prepared and interpreted financial document summaries, investment performance reports and income projections for clients.
Financial Advisor
Capital Alliance
Johannesburg, South Africa
10.2003 - 04.2007
- Built and maintained client base by successfully managing and updating client portfolios.
- Executed accurate reporting to analyse options and make recommendations.
- Negotiated better financial deals with providers on behalf of clients.
- Leveraged customer service and consultative sales techniques to exceed sales benchmarks.
Sales Agent
African Bank
Johannesburg, South Africa
06.2002 - 10.2003
- Introduced initiatives to establish strategies providing long-term residual income.
- Generated advertising brochures for vendor use.
- Managed largest region for organisation from initial contact through to closing and servicing.
- Identified prospect needs and offered appropriate products and services.
- Increased revenue through upselling and consistent contract renewals.
- Maintained close and regular contact with assigned clients to nurture long-term relationships.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Education
NVQ Level 4 - Project Management
Services Seta
Johannesburg11.2019
31 FAIS CREDITS - Finance
The Independent Institute Of Education
Johannesburg11.2007
NVQ Level 3 - IT
Southen African Printing Collage
Johannesburg11.2001
Higher National Diploma - Office Administration
Damelin Management School
Johannesburg11.2000
Skills
- Trend analysis and expertise
- Relationship management
- Financial advising
- Business development
- Wealth management
- Care coordination
- Problem solving
- Adaptable caregiving
- Documentation
Languages
6
Languages
English
Certification
- Health Care Assistant, certified NVQ Level 2 currently busy with Level 3
Hobbies and interests
- Travelling
- Reading
- Sports
- Volunteering
- Church
Timeline
Health Care Assistant
1st Grade Care
04.2025 - Current
Health Care Assistant
Evoo Health Care
11.2022 - 02.2026
Acting Branch Manager
Bayport Financial Services
07.2022 - 10.2022
Financial Consultant
Bayport Financial Services
02.2017 - 10.2022
Financial Adviser
Liberty Life
10.2011 - 01.2017
Financial Advisor
Sanlam Sky Solutions
04.2007 - 12.2016
Financial Advisor
Capital Alliance
10.2003 - 04.2007
Sales Agent
African Bank
06.2002 - 10.2003
NVQ Level 4 - Project Management
Services Seta
31 FAIS CREDITS - Finance
The Independent Institute Of Education
NVQ Level 3 - IT
Southen African Printing Collage
Higher National Diploma - Office Administration
Damelin Management School