Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Tools
References
Timeline
Generic
Sibin Koshy

Sibin Koshy

United Kingdom

Summary

SAFe Certified Product Owner and Business Analyst with over 11 years of proven mastery in Business Analysis, encompassing requirements and change management, client relationship management, and successful software product implementations for prominent Fortune 500 clients in the Oil & Gas, Travel(Airline) & Transportation, and Automotive sectors, as well as across Sports & Entertainment, Retail & Manufacturing, and Telecommunications domains. Keen to apply my skills and expertise in an organisation renowned for its strong values, fostering dedication and enthusiasm in professional pursuits

Overview

12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Specialist - Business Analysis

NTT DATA UK & I
London
09.2022 - 07.2025
  • Oversaw mobile app delivery and managed product backlog for an automotive major as a techno-functional Business Analyst.
  • Collaborated with customer product teams to gather requirements for diverse applications.
  • Analysed UI prototypes with product managers to define high-level epics and user stories.
  • Created and prioritised product backlog items, defining MVP features to support Agile delivery.
  • Facilitated stakeholder workshops and translated outcomes into structured user stories for development teams.
  • Contributed to requirement gathering, data modelling, and RFP documentation alongside cross-functional teams.
  • Conducted functional walkthroughs to ensure alignment across teams and maintained documentation processes.

Product Owner / Senior Business Analyst

Amadeus Software Labs
Bengaluru
06.2021 - 07.2022
  • Product Owner leading a cross-functional Agile development team.
  • Responsible for managing the product backlog, crafting user stories, and prioritising tasks based on business value.
  • Collaborated with product leadership to establish product vision and ensure alignment with the strategic road-map.
  • Identified and communicated risks and issues impacting product delivery, escalating when necessary.
  • Accountable for designing product functionalities based on requirements gathered
  • Worked closely with Product Managers, Software Developers, and Project Managers to ensure project success
  • Analysed requirements, attended scrum meetings, and clarified open points with the development team
  • Functional point of contact for multiple scrum teams and products, proficient in scrum ceremonies.
  • Troubleshot and investigated defects reported by customers, facilitating defect resolution with developers
  • Demonstrated the ability to propose alternative approaches to problem-solving and engage stakeholders in meaningful discussions to finalise solutions.

Associate Business Consultant

IBS Software
Trivandrum
08.2013 - 03.2021
  • Acted as a Business Consultant for product implementations with Chevron Angola and ESS-Kazakhstan. Provided guidance and oversight during on-site engagements in Angola and Oman. Managed multi-million dollar savings for energy clients through IT business transformation initiatives
  • Possess expertise in both Airline Staff Travel and Oil and Gas Logistics
  • Optimised the end to end passenger journey value chain for aviation, land, and marine modules, enhancing efficiency and reporting capabilities
  • Developed comprehensive training documents and manuals for end user training and support, facilitating smooth system adoption
  • Led system testing and user acceptance testing workshops, collaborating closely with end users to ensure alignment with business needs
  • Conducted training sessions for end users on logistics and Airline Staff travel software, including on-boarding sessions for junior employees and demonstrations to senior management
  • Identified and resolved production issues within SLA requirements, ensuring minimal disruptions to operations
  • Conducted gap analysis and gathered business requirements through extensive consultations with end users and subject matter experts
  • Developed To-be process maps to guide business transformation efforts and integrate logistics operations effectively
  • Documented various artefacts including Use cases, Business Process Flows, and functional Specification Documents
  • Analysed customer change requests and devised tailored solutions to meet their specific needs effectively
  • Regularly engaged with customers such as Qantas, Cathay Pacific, Virgin Australia, Comair, etc., ensuring alignment with their requirements
  • Provided UAT support, including test scenario creation, test case verification, and on-call client assistance.
  • Possess a strong understanding of Project Life Cycle and Software Development Life Cycle, with experience in both waterfall and agile methodologies
  • Served as a Product Owner for implementation activities with flydubai and Oman Air
  • Translated business requirements into system requirements by collaborating closely with internal stakeholders, serving as the Functional Point of Contact for assigned activities
  • Conducted demonstrations of various modules of the Airline Staff travel product to internal and external stakeholders, adept at handling queries and providing solutions.

Education

PGDM - Marketing & Operations

Rajagiri Business School
08.2011 - 05.2013

B.Tech - Electronics and Communication

Amal Jyothi College of Engineering
India
05.2007 - 05.2011

Skills

  • Fast Learner
  • Business Requirements Gathering and Analysis
  • Decision-Making
  • Attention to Detail
  • Flexibility
  • Adaptability
  • Building Relationships
  • Communication Skills
  • Agile
  • Waterfall
  • Customer Handling
  • Critical Thinking
  • Good Team Player
  • Analytical and Problem-Solving Skills
  • Documentation

Certification

  • SAFe Product Owner/Product Manager (6.0), Scaled Agile, 65255239-1904
  • Business Analyst Body of Knowledge (BABOK)
  • Power BI certification (Visualise Data with Power BI), Growth School
  • Agile Project Management
  • Oil & Gas Logistics Professional - Level 1

Accomplishments

  • Received 'Team Champ' award at IBS Software for outstanding performance (2018)
  • Amadeus High-Flyer Award for outstanding impact (2021-22)

Tools

• CLM by IBM for Requirements and Change Management

• Atlassian - Jira and Confluence

• Microsoft - Power BI, Word, Excel, PowerPoint, Visio

• Azure DevOps (Basic Knowledge)

• Lucidspark, Lucidchart, and Figma

• Postman and SOAP UI for testing(Basic knowledge)

References

References available upon request.

Timeline

Specialist - Business Analysis

NTT DATA UK & I
09.2022 - 07.2025

Product Owner / Senior Business Analyst

Amadeus Software Labs
06.2021 - 07.2022

Associate Business Consultant

IBS Software
08.2013 - 03.2021

PGDM - Marketing & Operations

Rajagiri Business School
08.2011 - 05.2013

B.Tech - Electronics and Communication

Amal Jyothi College of Engineering
05.2007 - 05.2011

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Sibin Koshy