Sibel Yaldaz

· Provided technical support to end-users by using TeamViewer remote assistance tools.

· Optimized delivery operations by implementing route optimization software reducing transportation cost by %10 while maintaining on-time delivery performance.

· Adaptation, integration, and ongoing use of various Software as a Service (SaaS) platforms such as Okta, IBM Security Maas360, Jira, Monday.Com.

· Created several AI videos for Guidelines and Health and Safety.

· TCP/IP Protocols (DNS, DHCP, TCP, UDP), OSI model, IP subnetting.

· Installed/Troubleshoot hardware/software appliances in ICT systems.

· Provided support in the installation, configuration, and maintenance of macOS and Windows operating systems, ensuring optimal performance for end-users.

· Demonstrated expertise in utilizing various Google Cloud services to enhance operational efficiency and optimize business processes.

· Implemented and maintained user accounts, permissions, and access controls, ensuring data security and confidentiality within the Google Workspace environment.

Proficient in Mobile Device Management (MDM) software, enhancing security and control over organizational devices.

· Spearheaded the integration of specialized environmental monitoring software, enhancing real-time data analysis and reporting capabilities.

· Designed and implemented SharePoint sites to streamline document management, resulted in a %30 reduction in time spent searching for critical research files.

· Implemented robust security policies within Microsoft 365, ensured compliance with industry regulations.

· Provided technical support for remote field teams. (Troubleshooting hardware/software issues)

· Collaborated with team members understand unique IT requirements in data collection and analysis.

· Monitored real-time data and created reports by using ESG-Smarboard software.

· Managed the deployment and maintenance of environmental monitoring equipment, ensured seamless functionality and minimal downtime for field teams.