Siba Al Dalaty
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
Work History
Customer Service Assistant
Shell
Bowburn, Durham
06.2022 - Current
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
- Utilized problem-solving skills to address customer queries and complaints.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Trained new personnel regarding company operations, policies and services.
Social Events Officer
93% Club
Durham
08.2021 - 07.2022
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Brainstormed and implemented creative event concepts and themes.
Spring Intern
Goldman Sachs
Birmingham
04.2022 - 04.2022
- Participated in workshops and presentations related to projects to gain knowledge.
- Provided project progress updates and proposed solutions to issues.
- Analyzed problems and worked with team to develop solutions.
- Prepared project presentations and reports to present to senior staff.
Student Course Rep
Durham University
Durham
01.2021 - 01.2022
- Represented student views on matters related to Computer Science program to discuss with board.
- Met with department staff to discuss student needs and issues.
- Participated in meetings with department to promote student engagement.
Education
Masters in Science - Mathematics And Computer Science
Durham University
09.2020 - 06.2024
A-Level - Computer Science, Mathematics, Further Mathematics
Aquinas College
09.2018 - 08.2020
GCSE - Japanese
Aquinas College
09.2018 - 08.2020
High School Diploma -
Hyde Community College
04.2013 - 04.2018
Skills
Maintain communication and offer support to state-educated students at the collegeRun drop-in sessions and socialsDeveloped my understandings of different branches of Computer Science includingMachine Learning and the ethics and laws of computing
Documentation and reporting
Complaint resolution
Report preparation
Problem-Solving
Decision-Making
Critical Thinking
Analytical and Critical Thinking
Flexible and Adaptable
Teambuilding
Additional Information
- The Hunt Scholarship I am a current recipient of the Hunt Scholarship at Durham University. The Hunt Scholarship is awarded to one Computer Science student per year that provides £4000 per year for the duration of my course. I was awarded the scholarship on a combined consideration of a written personal statement, a reference and my academic status. ACADEMIC AWARDS Spring Intern Goldman Sachs, Birmingham - Engineering division
Quote
Since the initial publication of the chart of the electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one-millionth of reality.
R. Buckminster Fuller
Timeline
Customer Service Assistant
Shell
06.2022 - Current
Spring Intern
Goldman Sachs
04.2022 - 04.2022
Social Events Officer
93% Club
08.2021 - 07.2022
Student Course Rep
Durham University
01.2021 - 01.2022
Masters in Science - Mathematics And Computer Science
Durham University
09.2020 - 06.2024
A-Level - Computer Science, Mathematics, Further Mathematics
Aquinas College
09.2018 - 08.2020
GCSE - Japanese
Aquinas College
09.2018 - 08.2020
High School Diploma -
Hyde Community College
04.2013 - 04.2018