Sianne Fellows
Willenhall,West Midlands
Summary
Housing professional with over 20 years of experience in retirement living and homeownership. Manages a diverse portfolio of leasehold, freehold, and private retirement properties while leading a team of 11 to ensure exceptional service delivery and compliance. Proven ability to thrive in fast-paced environments, adapt to change, and achieve business objectives. Expertise in budget management, service charge oversight, and cross-team collaboration, supported by a strong commitment to employee development and mentoring.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Housing / Homeownership / Retirement Living Manager
Sanctuary Group
Worcester, Worcestershire
2008.08 - Current
- Manage a team of 11 staff, providing coaching, guidance, and day-to-day support.
- Successfully recruited and developed staff, receiving consistently positive feedback on management style.
- Foster a supportive, high-performance culture focused on accountability and resident satisfaction.
- Oversee approximately 515 leasehold, freehold, and private retirement properties across a large geographical area.
- Plan and prioritise workload independently, using mobile working to maximise efficiency.
- Manage all service delivery functions including cleaning, window cleaning, grounds maintenance, repairs, and other chargeable services.
- Monitor contractor performance and take corrective action where contractual obligations are not met.
- Conduct regular site inspections, risk assessments, fire checks, and health and safety audits.
- Identify and resolve issues promptly to maintain safe, compliant, and well-managed schemes.
- Handle complex housing management issues, including anti-social behaviour.
- Work closely with the Service Charge Team to set annual budgets and review actual accounts.
- Complete detailed checks, make amendments, and sign off budgets with accuracy and accountability.
- Liaise with residents at selected schemes to ensure transparency and agreement on proposed budgets.
- Liaise with internal Sanctuary teams and external partners, including initiating Section 20 consultations.
- Maintain strong relationships with residents, contractors, and colleagues to ensure smooth service delivery.
- Use Pulse, SharePoint, and the learning platform to stay up to date with policies and procedures.
- Confidently seek guidance from senior management when required.
- Leadership & Team Management
- Portfolio & Service Management
- Compliance, Safety & Site Management
- Budgeting & Service Charges
- Collaboration & Stakeholder Engagement
Support Officer
Network Recruitment, Wolverhampton
Wolverhampton
2009.07 - 2008.08
- I managed two sheltered housing schemes in Birmingham. Dealing with all aspects of housing management and support.
- Maintained smooth daily operations for improved productivity.
- Updated internal databases regularly for accurate record-keeping.
- Ensured secure data handling, following GDPR regulations.
- Photocopied, faxed and filed documentation to maintain customer records.
Support Worker
Inshore Support, Cradley Heath, West Midlands
Cradley Heath, West Midlands
2005.07 - 2008.07
- Supporting 3 women who suffered learning difficulties and challenging behaviour with all aspects of daily life.
- Provided companionship during outings contributing to an active social life for clients.
- Helped achieve patient independence through guided tasks and activities.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Supported daily living skills training which increased client self-sufficiency.
- Prepared nutritious meals that met special dietary needs of clients.
Carer/domestic
Wallbrook Residential Home Coseley, Bilston
Bilston
2010.04 - 2002.07
- I provided support for all residents assisting with all aspects of daily living.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Worked collaboratively with other carers to provide comprehensive service.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Encouraged social interaction for improved mental health amongst residents.
- Maintained hygienic living environments through regular cleaning.
Education
GCSEs -
Ellowes Hall Secondary School
Lower Gornal, DudleySkills
- Leadership & Staff Development
- Service Charge Management & Budget Setting
- Housing & Estate Management
- Customer Service Excellence
- Health & Safety Compliance
- Contract & Contractor Management
- Problem Solving & Decision Making
- Multi-Team Collaboration
- Workload Prioritisation & Mobile Working
- Microsoft Office, SAP, React, SharePoint, Radar, Sanctuary Systems
- Familiarity with GDPR regulations
- Complaint handling
Certification
- BTEC Level 3 Advanced Award Neighbourhood Nuisance and Anti-Social Behaviour Case Working
- ROSPA Playground Inspector
- IBL Level 3 Management
- NVQ Level 3 Housing
- NVQ Level 2 Housing
- NVQ Level 2 Customer Service
- All mandatory training completed provided by Sanctuary Housing
References
Available on request.
Affiliations
- Travelling
- Spending time with family and friends
Additional information
- Full UK driving licence
- Strong IT skills across Microsoft Office, SAP, React, SharePoint, Radar, and Sanctuary systems
- Highly adaptable, proactive, and committed to continuous learning
Timeline
Carer/domestic
Wallbrook Residential Home Coseley, Bilston
2010.04 - 2002.07
Support Officer
Network Recruitment, Wolverhampton
2009.07 - 2008.08
Housing / Homeownership / Retirement Living Manager
Sanctuary Group
2008.08 - Current
Support Worker
Inshore Support, Cradley Heath, West Midlands
2005.07 - 2008.07
GCSEs -
Ellowes Hall Secondary School