Sianna Lane
Doncaster
Summary
Detail-oriented professional with expertise in data entry, record management, and scheduling. Proficient in Microsoft Office and IT skills, with a strong emphasis on accuracy and attention to detail. Demonstrates exceptional time management and prioritisation abilities, ensuring efficient handling of confidential information. Skilled in telephone and email communication, customer service, and cash reconciliation. Adept at problem solving with a drive to achieve targets while maintaining empathy and understanding. Committed to leveraging these skills towards achieving career goals in administrative support roles.
Hard-working Supervisor with 4 years of experience leading teams, delivering results and exceeding expectations. Creative and motivated leader utilises exceptional design and planning strengths to accomplish complex projects. Skilled in product development and UX best practices.
Overview
6
6
years of professional experience
Work history
Team Leader / Supervisor
The Creek
Gosport, Hampshire
2023.01 - 2023.01
- Ensured timely completion of projects through diligent supervision and guidance.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Managed shift schedules for efficient workflow.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
Croupier / Senior Dealer
Grosvenor Casino
Portsmouth, Portsmouth
2020.01 - 2023.01
- Reported any irregularities noted at tables or slot machines immediately following protocol procedures.
- Performed financial transactions with accuracy to maintain trust amongst clients.
- Exchanged money for chips, facilitating easy gameplay for customers.
- Supervised betting processes during gaming sessions for adherence to casino policies.
- Monitored player behaviour to identify cheating schemes or problematic issues.
- Offered excellent customer service by promptly resolving disputes or complaints about game conduct.
- Handled chips and cards with utmost precision for fair gaming.
- Operated table games such as roulette, blackjack and poker, enhancing customer experience.
- Checked decks for completeness prior to starting games, ensuring integrity of play.
- Engaged in friendly conversations with customers whilst providing professional service to improve their overall experience.
- Conducted games such as Blackjack, Roulette by explaining rules, taking bets and delivering pay-outs.
- Exchanged legal currency for gambling chips and coin money.
Supervisor
The Bun Penny, Queens Hotel, Monkey Bizness
Gosport, Hampshire
2017.01 - 2020.01
- Managed daily operations to increase productivity.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Cultivated friendly environments through excellent interpersonal skills enhancing overall guest experience.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Delegated tasks effectively amongst team members which streamlined workflow processes.
- Maintained quality standards within the organisation by enforcing strict compliance measures,.
- Resolved customer complaints efficiently to maintain brand reputation.
- Handled escalated customer issues promptly, minimising potential negative impact on company reputation.
- Built strong relationships with customers through exemplary service delivery,.
Education
GCSEs - Secondary School
Bridgemary Community School
GosportDistinction - Musical Theatre
Fareham College
FarehamSWAP Certificate -
Civil Service
PlymouthSkills
- Data Entry & Record Management
- Scheduling & Diary Management
- Microsoft Office & IT Skills
- Telephone & Email Communication
- Accuracy & Attention to Detail
- Time Management & Prioritisation
- Handling Confidential Information
- Customer Service
- Cash Reconciliation
- Problem Solving
- Empathy and understanding
- Time management expertise
- Drive to achieve targets
References
Available upon request.
Affiliations
- Crochet
- Creative Writing
References
References available upon request.
Timeline
Team Leader / Supervisor
The Creek
2023.01 - 2023.01
Croupier / Senior Dealer
Grosvenor Casino
2020.01 - 2023.01
Supervisor
The Bun Penny, Queens Hotel, Monkey Bizness
2017.01 - 2020.01
GCSEs - Secondary School
Bridgemary Community School
Distinction - Musical Theatre
Fareham College
SWAP Certificate -
Civil Service