Summary
Work history
Education
Skills
Languages
Timeline
Generic

Sian Williams

Newport

Summary

Motivated student eager to bring sound judgment and reasoned thinking to service-oriented role. Excels in high-pressure environments with demonstrated attention to detail and calm approach to challenges. Focused operator equipped to handle diverse call-focused duties to meet business needs. Prioritises critical tasks and coordinates workflow to optimise output. Excellent command of conflict resolution and problem-solving techniques. Attentive Call Handler versed in managing high-volume calls in fast-paced environments. Distils relevant details to address challenges and provide swift resolution. Supports dispatch and service call operations to source timely and consistent service delivery. Reliable individual motivated to apply strong communication and task management skills to support switchboard operations. Superior focus with eye for detail and proven history of calm and collected demeanor. Thrives in both autonomous and team-centered environments. Emotionally-resilient individual capable of producing highly accurate digital reports. Observes confidentiality whilst processing large amounts of information under high-stress circumstances.

Work history

Paper Deliverer

South Wales Argus
Newport
  • Distributed a number of daily papers within assigned delivery slots.
  • Engaged positively with community members throughout delivery routes, upholding positive company reputation.
  • Maintained good local area knowledge to assist in planning efficient, cost-effective delivery routes.
  • Wrapped and secured papers to protect goods from damage.
  • Took on additional rounds to cover for staff absences.
  • Located hard-to-find houses and apartments.
  • Delivered papers on schedule to meet needs of individual and business customers.
  • Interacted with new and regular customers.
  • Handled newspaper sorting and assembly, bagging up with care for customer delivery.
  • Collected feedback from customers to improve processes.

Stock Control Assistant

Tesco Extra
Newport, Newport
  • Located and retrieved requested products on shop floor and in storage areas.
  • Blocked and faced-up products on shelves and displays to meet visual merchandising standards.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Completed stock counts each day, ensuring complete accuracy.
  • Trained warehouse staff to maintain stock inventory.
  • Carefully managed stock locations, selecting best-possible variables and container types to meet storage needs.
  • Investigated missing items, discrepancies and losses.
  • Adapted to changing demands and seasonal trends.
  • Controlled best before dates to properly utilise stock.
  • Tracked stock availability levels to drive sales and team performance.
  • Planned orders with supplies, producing re-order point reports to guide strategic decision-making.

Cashier

Tesco Extra
, Newport
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Reduced customer wait times through optimised checkout processes.
  • Displayed and restocked merchandise by following brand guidelines.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Completed opening and closing procedures each day.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Checked and confirmed personal identification during alcohol and tobacco sales.
  • Helped meet business needs by working extra shifts.
  • Checked notes carefully to spot counterfeit currency.
  • Greeted customers entering store and responded promptly to customer needs.

Grocery Assistant

Tesco Extra
, NEWPORT
  • Practised safe and secure stock handling methods, reducing product damage and loss.
  • Maintained spotless store presentation through regular cleaning, organising and tidying.
  • Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
  • Priced down products in line with company guidelines.
  • Completed store opening and closing, shop floor cleaning and till reconciliations.
  • Packed and carried customer's shopping to their car on request.
  • Directed or escorted customers to appropriate aisles to locate desired products.
  • Shelved fresh produce and dry goods with accurate prices and clear product stickers.
  • Built positive customer rapport through friendly interactions.

Care Assistant

QCARE
, NEWPORT
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.

Petrol Attendant

Shell Garage
, Cardiff
  • Processed and organised incoming deliveries, taking inventory counts for store recordkeeping.
  • Managed inventory, recording incoming and outgoing goods using [Software].
  • Checked tyre pressure and oil levels of customer vehicles to enhance customer experience
  • Resolved customer complaints with minimal supervision.
  • Tracked fuel levels in fuel storage tanks.
  • Completed general cleaning duties, mopping floors and emptying trashcans.
  • Handled payments using cash, cheque and credit card with zero error.
  • Restocked shelves to keep products fully stocked for customers.
  • Expanded client base by offering exceptional customer service and communication.
  • Completed regular and periodic safety checks on petrol forecourt.
  • Provided customers with local information, answering questions with professionalism.
  • Completed customer orders with speed and accuracy.
  • Created and maintained displays and signs with updated pricing and promotions.
  • Issued receipts, refunds and credit due to customers.
  • Refuelled and cleaned customer vehicles to customer specifications.
  • Sold food, tickets and other items to petrol station customers.

Training Specialist

Shell Garage
, Cardiff
  • Managed and coordinated training events per timeframe, receiving positive attendee feedback.
  • Ensured training quality standards, editing video and audio content in to achieve meticulous results.
  • Drove continuous improvement by evaluating existing tools and systems and verifying their effective use.
  • Maximised engagement, collaborating with subject matter experts to ensure optimal content quality.
  • Created and maintained a safe working environment by constantly practising, teaching and enforcing safety standards.
  • Optimised skill strategy, liaising with managers to accurately identify and address training and development needs.

Insurance Consultant

Admiral
, Newport
  • Made insurance strategy recommendations to reduce or control risk.
  • Coordinated and assisted with quarterly risk management self-assessment process.
  • Collated key risk indicator information from businesses to prevent crises.
  • Analysed banks' market position and ran figures through complex modeling techniques to find Value at Risk (VAR) measurements.
  • Collaborated with compliance, internal audit and other governance functions to analyse and present data.
  • Conducted quarterly risk workshops with risk and control owners.
  • Worked with traders to assess risk associated with specific transactions.
  • Coordinated Own Risk and Solvency Assessment and Validation report production.
  • Presented ideas via reports and presentations, outlining findings and making recommendations for improvements.
  • Assessed data to better understand potential risks, concerns and outcomes of decisions.
  • Developed contingency plans to deal with emergencies.
  • Used financial software and packages to increase work speed and accuracy.
  • Represented risk management function at key management meetings.
  • Established systems and processes for gathering and storing data for future analytic projects.

Fines Administrator

HMCTS
, CWMBRAN
  • Investigated cases of debt to uncover details of debtors.
  • Conducted investigations to trace and locate debtors.
  • Recommended legal action or discontinuation of service in cases of non-payment.
  • Generated reports outlining amounts collected to maintain up-to-date records.
  • Compiled monies owed to organisations to support debt recovery operations.
  • Adapted payment plans to suit individual financial situations.
  • Contacted customers to arrange or collect payments.
  • Created solutions to overcome obstacles impacting customers' ability to repay debt.
  • Identified needs of clients by conducting comprehensive assessments.
  • Facilitated official agreements outlining terms of repayment.
  • Offered debtors assistance with payment planning.
  • Maintained professional tone when corresponding by phone or email.
  • Enforced rules governing customers' debt repayment.
  • Analysed financial risk and worked to maximise compliance with payment plans.
  • Calculated debt amounts using financial records.
  • Handled financial transactions, creating and filing accurate records.
  • Maintained up-to-date collection of files relating to caseload.
  • Stored customers' information securely to maintain confidentiality.

NHS Call Handler

Welsh Ambulance Service
, Cwmbran
  • Supported callers through trauma, including accidents and death.
  • Identified at risk individuals on calls, following safeguarding and procedures.
  • Recorded data for computer-aided dispatch system with accuracy and precision.
  • Reached service rating through call audits and surveys.
  • Provided pre-arrival advice to prepare callers for targeted and effective medical assistance.
  • De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
  • Signposted callers to appropriate care pathways to reduce pressures on emergency services.
  • Liaised with emergency service personnel to enable quick responses to life-threatening situations.
  • Assessed priority of caller situations through investigative questioning.
  • Remained calm to processes details of emergencies accurately in high pressure situations.
  • Offered flexible timetable to cover different shift patterns.
  • Followed up on queries within agreed timeframes to provide detailed response.
  • Served as first point of contact for callers seeking emergency support.
  • Responded to inbound queries and requests from prospective customers.
  • Logged critical information onto computer system.
  • Navigated stressful and unpredictable situations with calm and collected approach.
  • Used strategic questioning to extract important details from callers to help plan responsive action.
  • Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
  • Listened actively to caller concerns, questions and priorities.
  • Employed typing speed and accuracy to generate notes while speaking to callers.
  • Formulated and distributed accurate messages quickly.
  • Processed and actioned high number of calls during busy periods.
  • Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
  • Used creative problem-solving skills to resolve situations quickly and prevent unwanted results.

Education

GCSEs - Child development

Llantarnam high school
Cwmbran

GCSEs - ICT

Llantarnam high school
Cwmbran

GCSEs - Food and Nutrition

Llantarnam high school
Cwmbran

GCSEs - Welsh

Llantarnam high school
Cwmbran

GCSEs - Hair and Beauty

Llantarnam high school
Cwmbran

A-Levels - Health & Social Care

Llantarnam high school
Cwmbran

Skills

  • Schedule coordination
  • Improving operations
  • Complaint handling
  • High volume transactions
  • Self-motivated
  • Team player
  • Transaction processing
  • Customer care
  • Customer experience
  • Queue management
  • Staff training and mentorship

Languages

English
Fluent

Timeline

Paper Deliverer

South Wales Argus

Stock Control Assistant

Tesco Extra

Cashier

Tesco Extra

Grocery Assistant

Tesco Extra

Care Assistant

QCARE

Petrol Attendant

Shell Garage

Training Specialist

Shell Garage

Insurance Consultant

Admiral

Fines Administrator

HMCTS

NHS Call Handler

Welsh Ambulance Service

GCSEs - Child development

Llantarnam high school

GCSEs - ICT

Llantarnam high school

GCSEs - Food and Nutrition

Llantarnam high school

GCSEs - Welsh

Llantarnam high school

GCSEs - Hair and Beauty

Llantarnam high school

A-Levels - Health & Social Care

Llantarnam high school

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Sian Williams