Sian Rudge
Chippenham,Wiltshire
Summary
Committed and experienced Managing Director with background in business leadership, change management and business risk analysis. With over 15 years experience in the manufacturing industry, Interpreting business needs, risks, client requirements and cost structures to increase forecasting accuracy and exceed revenue targets. Maintains smooth operations through careful oversight, priority management and workflow coordination.
Overview
23
23
years of professional experience
Work history
Managing director
Media Plant Limited
Swindon, Wiltshire
03.2014 - Current
- Directed day-to-day work of 18 employees and motivated teams to exceed objectives.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Established budgets based on historical, current and forecasted business data.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Partnered with management team to optimise operations and reduce costs.
- Improved efficiency and productivity by acquiring new skills.
Commercial director
Media Plant Limited
Swindon, Wiltshire
03.2006 - 03.2014
Customer services manager
Thamesdown SDC Group
Swindon, Wiltshire
01.2001 - 02.2006
- Directed and supervised a Team of 10 Customer Services Account Managers
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Delivered feedback constructively to enhance staff performance.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
Skills
- Leadership
- Scaling a Business
- Excellent communicator
- Pricing structures knowledge
- Customer-focused
- Accounting and Budget Management
- Employee Motivation
- Data Analysis
- Sales strategy familiarity
Strengths
Team Leadership.
Empowered teams through effective leadership and strategic planning to grow from a small startup to a 2.5 million turnover.
Customer Focus
Built and maintained key customer relationships resulting in high levels of customer retention.
Budget Management
Timeline
Managing director
Media Plant Limited
03.2014 - Current
Commercial director
Media Plant Limited
03.2006 - 03.2014
Customer services manager
Thamesdown SDC Group
01.2001 - 02.2006
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