Sian Ridge

Team Lead on Policy Simplification, establishing a cohesive framework for over 17,000 employees.

Accountable for Policy Governance and legal tracking and reporting to functions Governance Forums.

Extensive and effective consultation with two recognised Unions to deliver effective Policy framework. Including gaining agreement to reduce volume of previously complex Policies by 80%.

Continuation of Policy Harmonisation activity to complete full alignment of Policy framework, and Employee Handbook.

Key support and trusted expert across other teams and areas of expertise to deliver key strategic projects. Includes Internal Mobility Project to radically simplify and reduce costs of filling roles from within Santander.

Led policy development on key employment topics, including disciplinary and grievance matters.
Managed complex casework, providing Employment Tribunal support to external legal teams.
Oversaw Employee Handbook updates and governance processes to ensure compliance.

Led policy development within Project Team to establish a consistent framework, replacing multiple legacy policies.
Conducted complex analyses, developed proposals, and engaged senior stakeholders to ensure alignment.
Supported union engagement and negotiations to create legally compliant and employee-centric policies.

Lead on specified areas of HR Policy development and implementation.

Supported business managers on complex case management from investigation to resolution / outcome. Included dismissal level gross misconduct cases, complex grievances and sickness absence cases.

Involved specialist employment law knowledge, senior stakeholder management and union engagement and consultation.

Managed operational implementation of new HR Helpline model and complex case management.
Coached team members and enhanced skills for effective case resolution.
Established feedback channels to evaluate and improve service quality.