Summary
Overview
Work History
Education
Skills
Timeline
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SIAN RHODEN

Normanton,West Yorkshire

Summary

Dynamic and detail-oriented professional with a strong focus on process improvement and talent development. Demonstrates exceptional skills in schedule coordination, effective communication, and data analysis, supported by a keen eye for detail and commercial awareness. Adept at managing high volume transactions with proficiency in Excel, ensuring organised and efficient operations. Committed to continuous learning and flexible to operational needs, aiming to leverage analytical skills for impactful problem-solving in a data-focused environment.

Overview

7
7
years of professional experience

Work History

Debrief Clerk

DX Group
Wakefield
01.2023 - 02.2025
  • Train new staff in company procedures, operational best practices and computer software
  • Assess customer needs through clear communication, anticipating and responding appropriately to queries
  • Keep office operations running smoothly and efficiently by implementing new procedures and policies
  • Manage the creation and distribution of Daily, weekly and monthly reports
  • Work with tireless drive and determination to consistently achieve against productivity targets
  • Collaborate with management in production planning, addressing and resolving daily challenges to meet stringent deadlines
  • Safeguard sensitive and confidential data in compliance with security best practices
  • Work with internal and external auditors, to help understand and work through any issues that may arise

Customer Service Team Leader

Menzies Distribution
West Yorkshire
07.2022 - 01.2023
  • Responsible for the management, organization of the day-to-day work of the team
  • Undertake surveys, consultation and exit interviews and performance reviews
  • Motivate, develop, coach, induct, appraise, and train employees
  • Continually assess the effectiveness of the team in regard to quality and performance
  • Ensure the team is adequately resourced by liaising with relevant staff and planning resources
  • Ensure that customers queries are dealt with in accordance with the performance and service levels
  • Maintain effective relationships with service standards, key stakeholders and customers to ensure the effective customer service

Lead Customer Service Adviser

DPD
West Yorkshire
01.2018 - 07.2022
  • Evaluated KPI reports regularly, actioning improvements to achieve impressive results
  • Exceeded team goals by leading meetings, sharing best practice and implementing new initiatives
  • Addressed and resolved employee matters during shift management, including work schedules, complaints, queries and conflicts
  • Managed department schedules, absences and breaks for multiple sites to maximize coverage during peak hours
  • Communicated regularly with team members to maintain clearly defined expectations
  • Tracked trending issues and prepared reports for supervisory team to address repeated concerns
  • Motivated teams to meet performance targets by awarding achievements and celebrating milestones
  • Maintained excellent employee satisfaction and retention by creating positive, friendly, and supportive working environments
  • Led new staff onboarding and training, enhancing product knowledge and setting best practices

Education

NVQ Level 1 and 2 -

Customer Service

Skills

  • Effective communicator
  • Schedule Co-ordination
  • Talent Development
  • Flexible to operational needs
  • Commercially aware
  • Process Improvement
  • Good Excel Skills
  • High volume transactions and data
  • Outgoing and enthusiastic
  • Great eye for detail
  • Fast learner
  • Organized
  • Data focused
  • Strong analytical and numeracy skills
  • Effective problem solver
  • Ability to follow process

Timeline

Debrief Clerk

DX Group
01.2023 - 02.2025

Customer Service Team Leader

Menzies Distribution
07.2022 - 01.2023

Lead Customer Service Adviser

DPD
01.2018 - 07.2022

NVQ Level 1 and 2 -

Customer Service

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SIAN RHODEN