SIAN LIDDELL
Cottingham,East Riding of Yorkshire
Summary
Accomplished professional with extensive experience in administrative and project coordination roles, including Pathway Coordinator at Liaison Care and Accounts Manager at APX - Performance. Demonstrates expertise in case management, KPI monitoring, and stakeholder engagement, with a proven track record of enhancing operational efficiency and client satisfaction. Skilled in Microsoft Office Suite, data collation, and appointment scheduling, complemented by strong communication and problem-solving abilities. Adept at training and mentoring teams to achieve organisational objectives. Career goal: to leverage skills in a challenging role that fosters professional growth while contributing to organisational success.
Overview
26
26
years of professional experience
Work History
Pathway Coordinator
Liaison Care
06.2024 - Current
- Processed and completed cases to meet project KPIs.
- Managed diaries and scheduled appointments for practitioners.
- Collated evidence, checked data, and uploaded assessments for verification.
- Facilitated communication between departments to enhance workflow and team collaboration.
- Coordinated project timelines and delegated tasks to team members for efficient deadline management.
- Trained new staff on internal procedures and software to improve team capability.
- Monitored email correspondence, prioritising urgent messages for effective communication.
- Provided resources to team members to assist in project work and maximise efficiency.
- Managed deadlines and progress across team to facilite project delivery within stipulated timelines.
Accounts Manager
APX - PERFORMANCE
Kingston upon Hull
10.2023 - 05.2024
- Assisted with management of accounts for East Yorkshire during staff absence.
- Supported office operations at Hull branch, overseeing a team of four.
- Facilitated communication between customers and factory in Pakistan throughout order process.
- Negotiated terms with customers and stakeholders to secure agreements.
- Cultivated relationships with clients through effective communication.
- Streamlined processes to enhance efficiency and reduce costs.
- Addressed customer complaints, implementing changes for improved satisfaction.
- Evaluated client feedback to identify improvements in product quality.
- Trained employees on company policies and sales techniques as office manager.
- Arranged meetings with clients to boost success of sales efforts.
- Responded to customer queries promptly to enhance satisfaction.
- Established strong relationships with customers for long-term partnerships.
Attendance Officer
THRIVE TRUST
Kingston upon Hull
09.2022 - 10.2023
- Supported attendance monitoring and documentation for over 1600 pupils.
- Assisted with investigations into pupil absences and maintained accurate records.
- Facilitated meetings with parents, carers, and staff to discuss attendance issues.
- Presented clients with alternative approaches to resolving identified problems using positive coping skills and methods.
- Conducted individual and family interviews to assess situations and determine situations required.
Support Secretary/Clinical Administrator
NHS
Cottingham
02.2022 - 08.2022
- Supported secretarial staff in the gynaecology oncology department.
- Transcribed correspondence and uploaded to internal systems.
- Ensured timely retrieval of results and referrals.
- Generated accurate reports using Microsoft Excel.
- Managed office equipment functionality, including photocopiers, scanners, and printers.
- Gathered data and maintained up-to-date records for reporting.
- Coordinated with clinical nurse specialists and external hospitals.
- Processed documents in line with administrative guidelines.
- Provided reception and administrative cover, handling calls and distributing mail.
- Proofread and edited confidential documents.
- Created and maintained manual and electronic records.
- Handled sensitive data with discretion and maintained records.
- Managed incoming calls and inquiries, directing them suitably.
- Recorded detailed meeting notes on agenda items and action points.
Owner and Cake Designer
SWEET DELIGHT CAKES COTTINGHAM
Cottingham
01.2011 - 02.2022
- Created cakes, cupcakes, and sweet treats for customers.
- Completed invoices and filed tax returns.
- Complied with local EHO regulations and obtained Level 2 Food Hygiene Certificate and allergens certificate.
- Drafted business plan outlining company goals and objectives.
- Set and implemented strategic goals to align with mission and values.
- Managed daily operations, focusing on customer service and inventory management.
- Developed print advertising and social media campaigns.
- Researched market for new opportunities to enhance business.
- Reduced operating costs by implementing efficient inventory tracking system.
- Established relationships with local suppliers to support business growth.
Administration Assistant
PLACES FOR PEOPLE
Kingston upon Hull
06.2010 - 12.2011
- Supported government initiative focused on work-based placements for young unemployed individuals.
- Assisted clients with interview preparation, CV writing, and job search strategies.
- Conducted review sessions with clients and line managers to identify and resolve issues.
- Aided in securing funding for apprenticeship schemes and various council-funded projects.
- Facilitated staffing solutions by sourcing replacements for short-notice absences.
- Optimised travel arrangements tailored to executive preferences and requirements.
- Prepared meeting agendas and materials for conferences.
- Addressed issues by escalating significant conflicts to the appropriate personnel.
- Established collaborative working relationships with colleagues and external partners.
- Managed electronic mail systems and coordinated information flow within the organisation.
- Maintained accurate timekeeping records and processed payroll submissions.
Till Operator
J SAINSBURY PLC.
Hessle
09.2008 - 06.2010
- Assisted in online shopping department by picking groceries.
- Coordinated deliveries and handled customer calls.
- Supported delivery drivers with queries and logistics.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
Waiting List Coordinator
NHS
Barrow-In-Furness
09.2007 - 07.2008
- Assisted in managing dermatology waiting list coordination.
- Performed appointment bookings and amendments.
- Handled correspondence and phone inquiries from patients and hospital staff.
- Collected and signed out patient records while tracking missing notes.
- Filed clinic notes and welcomed patients as receptionist.
- Covered for colleagues during absences.
Student Nurse
ROYAL NAVY
02.2004 - 07.2007
- Joined Royal Navy as one of four selected candidates through a rigorous selection board.
- Completed eight weeks of basic training at HMS Raleigh.
- Pursued adult nursing diploma at University of Central England for two and a half years while fulfilling military duties.
- Gained practical experience through placements in various wards across three Birmingham hospitals.
- Supported nursing staff with patient admissions, discharges, and transfers.
- Administered medications under supervision, adhering to strict protocols.
- Assisted registered nurses with daily care routines, enhancing patient comfort and safety.
Health Care Assistant
YORK HOSPITAL
York
07.2002 - 02.2004
- Assisted patients with personal needs.
- Distributed meals effectively.
- Changed and cleaned beds as required.
- Transferred patients to other wards safely.
- Admitted patients while ensuring all paperwork was completed prior to assessments.
- Performed vital checks regularly.
- Supported diabetic patients with insulin injections and blood sugar level checks.
- Transported patients to theatre while conducting necessary theatre checks.
- Maintained ward supply levels and ordered additional supplies as needed.
Switchboard Operator
TRANSCO GAS COMPANY
York
09.2001 - 07.2002
- Facilitated communication as switchboard operator.
- Managed high volume of incoming calls, directing them efficiently.
- Collected information regarding gas leaks and reported to emergency gas board.
- Distributed correspondence via letter and email.
- Conducted follow-up phone calls and managed fax communications.
- Utilised in-house system to ascertain ownership of gas meters.
Health Care Assistant
BIRCHLANDS CARE HOME
York
02.2000 - 08.2001
- Provided assistance to residents in all aspects of personal care.
- Supported individuals with feeding and daily activities.
- Ensured comfort and dignity during personal care routines.
Education
GCSE - Grade C in Maths, Double English and Double Science
Eggbuckland Community College
Plymouth, PLY01-1999
A-Level or equivalent - Adv GNVQ Health & Social Care
York College
08-2001
Year 1 & 2 Nursing Diploma - Adult Nursing
UCE (University of Central England)
Birmingham, UK07-2007
Level 2 food hygiene certificate -
Allergens certificate -
Skills
- Administrative support and office management
- Microsoft Excel and Word
- Outlook proficiency
- Data entry and collation
- Accounts payable and billing
- Project coordination and management
- Team leadership and mentoring
- Stakeholder engagement and communication
- Client relationship management
- KPI monitoring and reporting
- Appointment scheduling
- In-house systems expertise (Xero, QuickBooks, Flo, SIS)
Military Service
RCDM, United Kingdom, 2004-02-01, 2007-07-31
Timeline
Pathway Coordinator
Liaison Care
06.2024 - Current
Accounts Manager
APX - PERFORMANCE
10.2023 - 05.2024
Attendance Officer
THRIVE TRUST
09.2022 - 10.2023
Support Secretary/Clinical Administrator
NHS
02.2022 - 08.2022
Owner and Cake Designer
SWEET DELIGHT CAKES COTTINGHAM
01.2011 - 02.2022
Administration Assistant
PLACES FOR PEOPLE
06.2010 - 12.2011
Till Operator
J SAINSBURY PLC.
09.2008 - 06.2010
Waiting List Coordinator
NHS
09.2007 - 07.2008
Student Nurse
ROYAL NAVY
02.2004 - 07.2007
Health Care Assistant
YORK HOSPITAL
07.2002 - 02.2004
Switchboard Operator
TRANSCO GAS COMPANY
09.2001 - 07.2002
Health Care Assistant
BIRCHLANDS CARE HOME
02.2000 - 08.2001
GCSE - Grade C in Maths, Double English and Double Science
Eggbuckland Community College
A-Level or equivalent - Adv GNVQ Health & Social Care
York College
Year 1 & 2 Nursing Diploma - Adult Nursing
UCE (University of Central England)