Sian Lewis
Crawley,West Sussex
Summary
Luxury retail professional with 27 years of experience in delivering exceptional customer service and driving sales growth. Expertise in understanding customer needs and providing tailored solutions to enhance shopping experiences. Proficient in product knowledge, inventory management, and building strong customer relationships. Flexible availability to meet business demands.
Overview
39
39
years of professional experience
9935
9935
years of post-secondary education
Work history
Travel Retail Sales consultant
Watches of Switzerland
Crawley, Gatwick Airport, West Sussex
2019.05 - 2026.01
- Assisted customers through entire sales process to ensure satisfaction.
- Managed key accounts resulting in increased profitability for the company.
- Built strong relationships with customers, resulting in repeat business.
- Yielded higher sales revenue through upselling techniques.
- Generated leads to increase potential business opportunities.
- Monitored inventory levels to prevent stock shortages and overages.
- Dealt with customer queries effectively, maintaining high quality service standards.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Built rapport with new and existing customers to boost client retention.
- Provided customers with price information and handled financial transactions.
- Delivered high sales performance within budget to strict deadlines and targets.
- Worked flexible hours including weekends and holidays, ensuring seamless operations.
Travel Retail Sales consultant
The Swatch Group
Crawley, Gatwick Airport, West Sussex
2012.04 - 2019.04
- Handled cash transactions accurately whilst maintaining a balanced till.
- Utilised POS systems efficiently for quick checkouts and reduced waiting times for customers.
- Assisted in visual merchandising for enhanced store aesthetics.
- Worked flexible hours including weekends and holidays, ensuring seamless operations.
- Adhered strictly to health safety regulations, promoting a safe shopping environment.
- Improved sales performance through effective product demonstrations.
- Managed inventory to ensure optimum stock levels.
- Provided product knowledge to customers for informed purchasing decisions.
- Conducted regular stock checks for accurate inventory management.
- Built lasting relationships with customers, fostering loyalty and repeat business.
Travel Retail Supervisor
The Nuance Group
Crawley, Gatwick Airport, West Sussex
1999.02 - 2012.04
- Collaborated closely with the store manager for planning promotional events successfully.
- Resolved customer complaints, bolstering brand reputation.
- Achieved smooth workflow by delegating tasks appropriately.
- Ensured compliance with health and safety regulations for safer working environment.
- Implemented visual merchandising strategies to improve product visibility.
- Oversaw cash handling procedures, ensuring accuracy and security.
- Assisted customers in product selection, enhancing shopping experience.
- Monitored stock levels to avoid overstocking or understocking issues.
- Conducted performance evaluations of staff members leading to improved work quality.
- Coordinated staff schedules for efficient store operations.
- Trained new employees, promoting rapid productivity increase.
- Updated pricing and promotions to fulfil store goals.
- Cashed up tills and counted takings to balance books at business close.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
On Board Travel Retail Sales Consultant
The Nuance Group
Eastleigh, Hampshire
1994.05 - 1998.05
- Re-stocked shelves regularly ensuring products were readily available for purchase.
- Utilised POS systems efficiently for quick checkouts and reduced waiting times for customers.
- Managed inventory to ensure optimum stock levels.
Sales assistant
H Samuels
Merthyr Tydfil, Mid Glamorgan
1989.09 - 1994.05
- Assisted customers with product selection for optimal satisfaction.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Managed till operations smoothly, reducing waiting time for customers.
Counter cashier
Post Office
Pontypridd, Rhondda Cynon Taf
1988.08 - 1989.03
- Ensured accurate cash handling and till reconciliation, reducing discrepancies.
- Kept register balanced through careful money handling practices.
- Enhanced customer satisfaction by delivering efficient and friendly service.
- Followed all company policies, ensuring smooth operations at the counter.
Trainee Post Office Cashier
Post Office
Merthyr Tydfil, Mid Glamorgan
1986.08 - 1988.09
- Processed payments swiftly for improved customer experience.
- Greeted each customer warmly, creating a friendly shopping environment.
- Used Point of Sale system efficiently, speeding up transactions.
- Balanced till at end of day, maintaining accurate records.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
Education
NVQ Level 1 - Business Studies
Merthyr Tydfil Technical Colledge
Merthyr Tydfil 1986.09 - 1988.07
O-level - English
Vaynor and Penderyn Comprehensive School
Merthyr TydfilO-level - Art
Vaynor and Penderyn Comprehensive school
Merthyr TydfilCSE - Geography
Vaynor and Penderyn Comprehensive School
Merthyr TydfilCSE - Physics
Vaynor and Penderyn Comprehensive School
Merthyr TydfilCSE - Maths
Vaynor and Penderyn Comprehensive School
Merthyr TydfilSkills
- Reading customer needs
- Tailoring approach to customers
- Point-Of-Sale systems operation
- Digital cash registers
- Professionalism and etiquette
- Product display setup
- Imparting product benefits
- Stock management
- Visual merchandising
Affiliations
- Cooking and Baking
- Reading
- Watch Enthusiast
- Quizzes
Timeline
Travel Retail Sales consultant
Watches of Switzerland
2019.05 - 2026.01
Travel Retail Sales consultant
The Swatch Group
2012.04 - 2019.04
Travel Retail Supervisor
The Nuance Group
1999.02 - 2012.04
On Board Travel Retail Sales Consultant
The Nuance Group
1994.05 - 1998.05
Sales assistant
H Samuels
1989.09 - 1994.05
Counter cashier
Post Office
1988.08 - 1989.03
NVQ Level 1 - Business Studies
Merthyr Tydfil Technical Colledge
1986.09 - 1988.07
Trainee Post Office Cashier
Post Office
1986.08 - 1988.09
O-level - English
Vaynor and Penderyn Comprehensive School
O-level - Art
Vaynor and Penderyn Comprehensive school
CSE - Geography
Vaynor and Penderyn Comprehensive School
CSE - Physics
Vaynor and Penderyn Comprehensive School
CSE - Maths
Vaynor and Penderyn Comprehensive School