Sian Kajla
Ascot,Berkshire
Summary
Accomplished professional with expertise in office administration and senior team support, adept at managing payroll processing and HR administration. Demonstrates proficiency in inter-department communication, filing and document control, and MS Office applications including Word, Excel, Outlook, and PowerPoint. Skilled in handling confidential data, managing phone and mail communications, and coordinating office logistics. Committed to enhancing organisational efficiency through effective multi-tasking and seamless email correspondence.
Overview
16
16
years of professional experience
Work history
Office Administrator
Marbella Homes Ltd
07.2023 - 01.2026
- Manages the full day-to-day office administration for the business, acting as the central administrative support across all functions.
- Provides direct administrative support to senior management, ensuring smooth business operations.
- Responsible for payroll processing, ensuring accuracy, confidentiality, and timely completion.
- Manages HR administration, including staff records, contracts, onboarding documentation, holiday tracking, and absence management.
- Maintains accurate digital and paper filing systems, ensuring all documentation is organised and compliant.
- Handles incoming phone calls, emails, and correspondence professionally, responding efficiently and escalating where required.
- Coordinates office logistics, supplier communication, and general office management tasks.
- Supports internal communication by updating teams on business activities, priorities, and operational changes.
Dual Site Store Manager
Sally Beauty
07.2022 - 07.2023
- Supported senior leadership with administration, reporting, and operational coordination across two locations.
- Acted as a key communication link between teams to ensure alignment with business priorities and promotions.
- Maintained accurate financial records, stock documentation, and compliance paperwork.
- Managed phone calls, emails, scheduling, and day-to-day administrative tasks alongside operational responsibilities.
Business Support Administrator
PDM Holiday Lets
09.2016 - 07.2022
- Provided comprehensive administrative support to the business owner, overseeing daily operations for a portfolio of holiday properties.
- Acted as the primary point of contact for customers, suppliers, and internal stakeholders via phone and email.
- Managed booking platforms, customer enquiries, reports, and company documentation with high accuracy.
- Maintained financial administration, including invoicing, deposits, payments, and reporting.
- Proofread contracts and ensured policies and procedures were consistently updated and compliant.
- Maintained organised filing systems and supported efficient office operations.
Administrator → Assistant Manager → Store Manager
Pandora
03.2010 - 09.2016
- Delivered strong administrative support including document control, invoicing, purchase orders, expense tracking, and stock documentation.
- Maintained HR records, rotas, holiday tracking, and health & safety documentation.
- Liaised with head office, IT, maintenance, and facilities teams to resolve operational issues efficiently.
- Supported recruitment administration, onboarding documentation, and training records.
- Progressed into management roles while retaining responsibility for accurate administration and compliance.
Education
GCSEs - 8 subjects (Grades B–C)
Kings International College for Business & the Arts
Camberley, SurreySkills
- Office Administration
- Senior Team Support
- Payroll Processing
- HR Administration
- Inter-Department Communication
- Filing & Document Control
- MS Office (Word, Excel, Outlook, PowerPoint)
- Email & Correspondence
- Multi-tasking
- Confidential Data Handling
- Phone & Mail Management
- Office Logistics
Affiliations
- Beauty and lifestyle trends, organisation and planning, health and wellbeing, travel, and team-based activities.
Timeline
Office Administrator
Marbella Homes Ltd
07.2023 - 01.2026
Dual Site Store Manager
Sally Beauty
07.2022 - 07.2023
Business Support Administrator
PDM Holiday Lets
09.2016 - 07.2022
Administrator → Assistant Manager → Store Manager
Pandora
03.2010 - 09.2016
GCSEs - 8 subjects (Grades B–C)
Kings International College for Business & the Arts