Sian Gallagher

• Provided chairside support to dentists across multiple practices, adapting quickly to different clinical environments.
• Prepared surgeries for a wide range of dental procedures, ensuring all instruments and materials were available.
• Maintained strict infection control and decontamination protocols in line with HTM 01-05 and CQC standards.
• Assisted with patient care, providing reassurance to anxious patients and ensuring comfort throughout treatment.
• Accurately recorded treatment details and supported clinicians with charting and record keeping.
• Monitored stock levels, prepared materials, and ensured surgeries were fully equipped.
• Worked effectively as part of diverse dental teams, demonstrating flexibility, professionalism, and reliability.

Reception and Administration

• Greeting patients warmly and ensuring a professional and welcoming first impression.
• Scheduling and managing appointments efficiently to optimise chair time.
• Handling patient enquiries both in person and over the telephone.
• Maintaining accurate patient records in compliance with GDPR and CQC regulations.
• Processing payments, NHS forms, and private treatment plans.
• Coordinating with clinicians to ensure smooth daily workflow.

Chairside Support (Dental Nursing Duties)

• Assisting the dentist during clinical procedures by preparing instruments and materials.
• Maintaining strict cross-infection control protocols and ensuring surgery cleanliness.
• Preparing and sterilising instruments in line with HTM 01-05 guidance.
• Providing chairside reassurance and support to patients, including anxious patients.
• Recording patient notes and treatment details as directed by the clinician.
• Ensuring adequate stock control of materials and instruments.

Teamwork and Communication

• Liaising with dental professionals, laboratories, and external healthcare providers.
• Supporting colleagues in both clinical and administrative areas when required.
• Contributing to staff meetings and implementing practice improvements.

• During this period, I was offered the opportunity to progress into a Dental Nurse role due to my passion for patient care and my supportive nature within the dental practice.
• Although I was on maternity leave, this recognition reflected my commitment, caring approach, and ability to build trust with both patients and colleagues.
• I maintained my interest in healthcare and dentistry by continuing professional development and preparing to return to work in a clinical environment.

• Greet patients in a professional and friendly manner, creating a welcoming first impression.
• Manage patient bookings, cancellations, and recalls to ensure an efficient appointment diary.
• Handle incoming calls, emails, and patient enquiries with professionalism and confidentiality.
• Process patient payments, NHS claims, and private treatment plans accurately.
• Maintain patient records and ensure compliance with GDPR and CQC standards.
• Support clinical staff by preparing daily schedules and coordinating with dental nurses and dentists.
• Manage front-of-house operations, including reception area cleanliness and organisation.
• Provide information to patients regarding treatments, practice policies, and fees.
• Handle complaints or concerns calmly and efficiently, escalating where appropriate.
• Contribute to smooth daily running of the practice by assisting with administrative duties such as stock ordering, correspondence, and filing.

• Delivered personalised care to residents, ensuring dignity, respect, and safety at all times.
• Supported residents with daily living activities including personal care, mobility, meals, and social engagement.
• Assisted during mealtimes, ensuring residents received suitable nutrition and hydration.
• Participated in and encouraged meaningful activities to promote independence and wellbeing.
• Accurately recorded observations and contributed to individual care plans tailored to residents’ needs.
• Worked collaboratively with nurses, doctors, and healthcare professionals to provide holistic care.
• Maintained compliance with health and safety, infection control, and safeguarding standards.
• Attended mandatory training, continuously developing knowledge in health and social care.
• Recognised for leadership skills and offered progression to Senior Carer due to strong performance and compassionate approach.