Sian Elizabeth Bamford

• Developed strong relationships with brokers to maximise opportunties.
• Sustainability including, referrals when required, underwriting rationale on files and taking actions to address when needed.
• Reviewed existing policies to ensure proper adjustment of premiums or cancellation if necessary.
• Delivered excellent service and support to brokers using consistent, timely, and proactive approach to underwriting.
• Made quick, sound decisions within underwriting authority and based on appropriate data.
• Built and nurtured strong, professional relationships with members and brokers for portfolio retention and growth.
• Identified and established new business opportunities, providing mutual benefits to company.
• Maximised opportunities and minimised threats whilst optimising the risk vs reward ration available in the market
• Understanding our products and policy wordings so we can deliver confidentialy to our brokers on visits.
• Dealing with overseas by completing IPZ traning, making sure Governance and Complicance controls are met.
• Supporting team members in training, lead motivate and inspire the team to succeed. Participate in team meetings and team discussions.

• Casualty underwriter EL & PL Authority, working towards property authority after getting involved with the property university training programme for 16 weeks. I am also looking to increase my knowledge within the casualty lines and gain intermediate authority in order to further my cross skill/sell opportunities.
• Key contact for Global brokers Marsh and underwriting leader for the Milton Keynes Branch increasing my visibility within the market to build relationships and widen network. Goto person for several Marsh contacts off the back of positive feedback on my timeliness to respond.
• KPIs- Achieved £1,369,252.00 of renewal premium and have secured £135,953.70 in new business.
• Involved in daily commcells/ and regular team meetings
• I have been involved in the branch recognition group which was created by a small focus group in order to recognise talent internally. I gathered survey information from peers and the management team on how this recognition programme should look and then took the lead with 1 other colleague on rolling this out successfully to the branch. This monthly nomination process has seen several awards given to my colleagues and is an idea which may be adopted in other branches off the back of our success.
• Systems used, Excel, LRAT, PERAT, PL RAT, POMS, Account Story, Orion, Gleams.

• Promotion from Business services to the Underwriting service team on the 1st of February 2014
• Gaining my Standard Employment Liability Underwriting Authority within 8 months of doing a new role and having no previous underwriting experience.
• Working closely with Market Facing Underwriters for negotiable cases, dealing with renewal new business.
• Working closely with Real Estate Team and dealing with the endsleigh scheme account sending out terms and negotiating on rate along with building good relationships.
• Key contact for the global Marsh team, dealing with the facility and placement plus this involved negotiable and non-negotiable cases focusing on rate.
• Dealing with scheme, AON, Willis, Marsh and servicing these brokers.
• Getting involved with the Brokerbility scheme with a £1,000,000 account.
• Underwriting & Operational data quality / integrity - Contract certain deadlines, being organised with making sure all systems have been updated within the correct times scales.
• Governance requirements taking ownership and becoming ERN champion for Birmingham and taking the lead to chase up all ERNs across all teams.
• Demonstrate role model behaviours, problem solving in meetings, raising issues with management to make changes going forward for processes regarding Marsh – Outcome was higher technical authority across all underwriting who deal with Marsh, this was a great outcome and allowed more time for senior underwriter’s.

4 Month Secondment

• To contribute to broker and business objectives by assisting field teams to develop and maintain relationships with intermediaries.
• To provide focused sales support for SE’s.
• To develop and drive sales campaigns and/or account management.
• Provide support for the development and sale of new and existing products
• Provide support to the sales team to assist in the achievement of development and sales objectives
• Co-ordinate the collection and distribution of MI to the sales force
• Co-ordinate customer or intermediary facing activates in support of the sales force
• Design and deliver sales and marketing campaigns
• Prepare sales presentations or support material support of specific opportunities, product launches, etc
• Provide a link between internal departments and regional management team

• Service Delivery – Ensure all tasks assigned to help the Branch deliver excellent customer service are complete to the required standard and to the required time scale.

• Dealing with post and ensuring that it goes to the correct Branch or Department.

• Dealing with any queries that we get via email or fax.

• Sorting and splitting work ready for the teams and deliver to each segment.

• Dealing with internal customers booking meetings rooms, pool cars and polar views

• Ensuring that all deadlines are being met.

• Sorting and Sending documentation to brokers referring the systems if the UW has informed us to do so.

• Mailing the Centaur email daily and Printing off centaur reports, Adding diaries and inputting

the correct information on the spreadsheet.

• Working in a busy high-pressured environment and ensuring all Service Leader Agreement deadlines are being met.

• Answering telephones to internal and external customers and dealing with queries.

• Being involved with charity work

• Knowing all the systems, CBW,COGEN,ORION,EXCEL