Sian Edwards
Basingstoke,United Kingdom
Summary
Accomplished professional with 10+ years expertise in leadership excellence, financial budgeting, and staff management.
Demonstrates strong stakeholder management and policy development skills, with a proven track record in budget administration and community engagement. Experienced in addressing anti-social behaviour and a Chartered Institute Housing Member, trained in the Housing Health & Safety Rating System. Actively contributes to the Race and Housing Panel at Inside Housing, aiming to leverage skills for impactful community development initiatives.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Lead Officer Tenancy Services
Royal Borough Kingston upon Thames
Kingston upon Thames, Surrey
05.2025 - Current
- Wrote detailed reports, aiding in case documentation.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Liaised with community members to perform outreach and educate on crime prevention. Supporting the Police with their Clear, Hold Build project on Cambridge Road Estate.
- Budget responsibility up to £600k
- Procurement for external services
- Project manager for Tenant Satisfaction Measures, regulatory returns & consumer standards.
- Void management
- Anti-Social Behaviour lead
- Regeneration of largest estate in Kingston with increase in 2000 homes
Housing Operations Manager
Royal Borough Kingston upon Thames
Kingston, Surrey
08.2022 - 09.2025
- Reduced overhead costs through efficient resource allocation and budget management.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Implemented quality control measures, enhanced product standards.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Liaised with stakeholders for transparent communication and better decision making.
- Organised financial and operational data to help with yearly budgeting and planning.
- Represented organisations at seminars, conferences and business events.
- Drafted procedural statements and guidelines for company-wide use.
- Tenancy Sustainment
Interim Lead Officer Housing Services
Royal Borough Kingston upon Thames
Kingston, Surrey
09.2024 - 05.2025
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Increased operational efficiency by streamlining administrative processes.
- Enhanced tenant satisfaction using data analysis from quarterly surveys.
- Collaborated with colleagues for effective teamwork.
- Actively participated in community engagement initiatives fostering good relations between the council and local residents.
- Stakeholder management
- Budget monitoring up to £600k
- Providing legislation changes/ updates to the housing services.
- Involvement in Regeneration of Cambridge Road Estate
Temporary Accommodation Team Leader (Private Leasing & Hostels)
Kingston Council
11.2018 - 08.2022
- Managing placements into long term temporary accommodation
- Negotiated successful outcomes with landlords in the private sector in challenging scenarios, demonstrating strong problem-solving skills.
- Encouraged open communication, fostering a positive work culture.
- Led project coordination, resulting in timely delivery.
- Streamlined workflow for a more efficient process.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Leading professionals meetings with Social Services to ensure than vulnerable families are not evicted
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Introduced innovative solutions which maximised revenue for the Council by creating 5 additional units in hostel accommodation.
- Manage teams KPI’s and Void Loss
Housing Options Officer
Kingston Council
10.2017 - 11.2018
- Using Housing Act 1996 Part VII to assess homeless household
- Completing personal Housing Plans
- Offering Housing advice
- Writing decision letters
Private Sector Schemes Housing Officer
Kingston Council
09.2014 - 10.2017
- Negotiate rental incomes
- Prepare lease agreements
- Answer general enquiries
- Process recharges for works done on properties
- Produce leaflets and brochures
- Sell the housing schemes that we have to offer
- Offer a helping hand to my colleagues if they need help
Education
BA (Hons) - Community Drama
The Liverpool Institute for Performing Arts
Liverpool 09.2009 - 05.2012
Acting National Diploma (BTEC) - Triple Distinction
The Brit School for Performing Arts and Technology
Croydon 09.2005 - 07.2009
Skills
- Leadership excellence
- Financial budgeting
- Staff management
- Stakeholder management
- Policy development
- Budget administration
- Community engagement
- Anti-social behaviour
- Chartered Institute Housing Member
- Housing health & Safety Rating System trained
- Race and Housing Panel, Inside Housing
Languages
English
Native
Certification
Chartered Institute for Housing: Supporting Homeless People Level 3
Institute for Leadership and Management Level 3
Chartered Institute for Housing: Resident Engagement
Chartered Institute for Housing: Tenant Satisfaction Measures
References
References available upon request.
Timeline
Lead Officer Tenancy Services
Royal Borough Kingston upon Thames
05.2025 - Current
Interim Lead Officer Housing Services
Royal Borough Kingston upon Thames
09.2024 - 05.2025
Housing Operations Manager
Royal Borough Kingston upon Thames
08.2022 - 09.2025
Temporary Accommodation Team Leader (Private Leasing & Hostels)
Kingston Council
11.2018 - 08.2022
Housing Options Officer
Kingston Council
10.2017 - 11.2018
Private Sector Schemes Housing Officer
Kingston Council
09.2014 - 10.2017
BA (Hons) - Community Drama
The Liverpool Institute for Performing Arts
09.2009 - 05.2012
Acting National Diploma (BTEC) - Triple Distinction
The Brit School for Performing Arts and Technology
09.2005 - 07.2009
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