Sian-Ann Pestell
Mansfield,Nottinghamshire
Summary
Driven professional administrator and customer service person seeking employment with a well established company needing a diverse and motivated person for their team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills. A proactive and resourceful person helping any team productively and efficiently.
Overview
21
21
years of professional experience
Work History
Custodian
NIC Cleaning Services
Clipstone, Nottinghamshire
09.2024 - Current
- Spot cleaned and sanitised high-touch areas.
- Established trust with clients by working with discretion and upholding strict confidentiality.
- Remained flexible to work shifts at short notice in busy periods.
- Cleaned and dried windows, mirrors and glass surfaces.
- Restocked, refreshed and sanitised bathrooms and high traffic food facilities.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
Insurance Broker
Churchside insurance trading as Onyx brokers
mansfield, Nottinghamshire
06.2019 - 09.2020
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Performed initial client assessment and analysis to begin research process.
- Researched and updated all required materials needed for firm and partners.
- Assisted various business groups with document organisation and dissemination during acquisitions.
- Adeptly handled Twenty inbound calls per day, generating £6000 in sales revenue daily.
- Monitored multiple databases to keep track of all company information.
- Supported Office manager in improving operations and resolving issues to deliver outstanding customer service.
- Analysed departmental documents for appropriate distribution and filing.
- Responsible for creative design for prominent web page for company.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
Retail Assistant
Co-operative food store
mansfield, Nottinghamshire
08.2013 - 05.2019
- Supported retail staff in improving operations and resolving issues to deliver the best customer service possible.
- Achieved best overall customer service by initiating personal pride and dedication to customer/s and was noted as exceptional.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Processed all transactions efficiently and timely.
- Responded to telephone enquiries from clients, vendors and members of public.
- Examined, scanned and input documents in software system.
- Supported staff with administrative needs for photocopying, faxing and filing.
Retail Assistant
TESCO
mansfield, Nottinghamshire
07.2004 - 03.2010
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Supported My fellow junior retail assistants in improving operations and resolving issues to deliver top-notch customer service.
Education
A-Levels - Law
Garibaldi College
Mansfield2005
Skills
- Relationship development
- Communicative (telephonic, verbal and written)
- Talented and Experienced Administrator
- Time management
- Proactive team player
- Cost saving expertise (Budgeting)
- Confidential data handling
- Punctual
- Computer literate
- Active listener
- Organizational skills
- Inclusive
References
provided on request
Timeline
Custodian
NIC Cleaning Services
09.2024 - Current
Insurance Broker
Churchside insurance trading as Onyx brokers
06.2019 - 09.2020
Retail Assistant
Co-operative food store
08.2013 - 05.2019
Retail Assistant
TESCO
07.2004 - 03.2010
A-Levels - Law
Garibaldi College
Similar Profiles
Hope NgenoHope Ngeno
Tesco at NIC Cleaning ServicesTesco at NIC Cleaning Services
Vivian AtaaVivian Ataa
Cleaner at Direct Cleaning CompanyCleaner at Direct Cleaning Company
Adedeji Tajudeen BakareAdedeji Tajudeen Bakare
Facility Supervisor at NIC Services LtdFacility Supervisor at NIC Services Ltd