Sia Pugal

Key Responsibilities
• Provided excellent customer service on the shop floor, assisting customers with locating clothing and fitting rooms.
• Operated tills and processed customer transactions efficiently and accurately.
• Assisted with steaming, tagging, and preparing clothing for sale.
• Supported the maintenance of organised and visually appealing shop displays.

Skills Developed
• Developed strong communication and interpersonal skills through daily interaction with customers.
• Gained practical experience in retail operations, including customer service, stock preparation, and transaction processing.
• Strengthened attention to detail by ensuring clothing was correctly prepared and presented for sale.
• Improved organisational and time-management skills while balancing multiple responsibilities.
• Enhanced resilience, adaptability, and the ability to work effectively within a team in a fast-paced retail environmentDuring this volunteering role, I undertook a variety of responsibilities, including

Assisted customers directly on shop floor by answering queries and providing product information.

I also gained hands-on experience in retail operations, including transactions, assisting customers and maintaining the shop’s displays.

Steamed, tagged, and prepared clothing for sale.

• Skills Developed• Developed strong communication and interpersonal skills through daily interaction with customers.• Gained practical experience in retail operations, including customer service, stock preparation, and transaction processing.• Strengthened attention to detail by ensuring clothing was correctly prepared and presented for sale.• Improved organisational and time-management skills while balancing multiple responsibilities.• Enhanced resilience, adaptability, and the ability to work effectively within a team in a fast-paced retail environmentDuring this volunteering role, I undertook a variety of responsibilities, including
• Enhanced resilience and teamwork skills through active participation in a fast-paced retail environment.
• -assisting customers in locating clothing and fitting rooms.
• This role helped me develop strong communication and interpersonal skills.

During my A-levels, I gained valuable work experience by shadowing the Head of IT at FedEx. During this time, I witnessed the CrowdStrike incident, where a faulty software update caused widespread system failures, resulting in the infamous "Blue Screen of Death" across much of the office. Observing and assisting with the resolution process gave me insight into real-world IT operations and helped me develop the following skills:

Identified issues, analysed information, and provided effective solutions to enhance team response.

• After being shown the troubleshooting process, I was able to assist in fixing devices, helping the team resolve the problem more efficiently.
• Stronger communication, problem-solving, and leadership skills while working under pressure..
• Demonstrated dedication and commitment to achieving results and improving operational effectiveness.
• Successfully adhered to project timelines through effective planning and coordination.
• Built and maintained courteous and effective working relationships.
• Actively listened to customers to fully understand requests and address concerns.
• Handled customer concerns and escalated major issues to supervisor.

.I also shadowed a software designer, where I contributed ideas to the user interface of an application that was under development.I gained an understanding of the importance of user-centred design and the iterative process of refining software to improve functionality and user experience.

This experience enhanced my creativity, perseverance, and attention to detail, as