Shyrelle Lawrence - Hall
London,United Kingdom
Summary
Hospitality professional with 5 years of experience in customer service and beverage management. Highly organised and detail-oriented, skilled in rapid information retention and effective communication. Strong negotiating abilities enhance guest relations and drive product upselling. Committed to creating welcoming experiences and addressing customer inquiries with knowledge and professionalism.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Restaurant supervisor
Matthew Pitman
Bath, Bath and North East Somerset
2021.04 - 2023.06
- Creating a positive dining experience with essential customer service skills
- Established communication channels between front and back of house teams for a smoother service
- Managing shifts and ensuring the restaurant's standards and high quality service were delivered at all times
- Responsible for keeping an eye on restaurant supplies, preventing stock from going when in service
- Making sure staff and myself were aware of the health and safety regulations and training was completed in regard to this
- Handling difficult customer service situations and retaining their loyalty
- Handling finance by doing the administration part and logging on to systems of the profit made at the end of the day and the overview of the day such as complaints and discounts
- Provided leadership despite busy shifts to maintain excellent service
Waitress
Jean - Baptiste Beroud
London
2025.09 - Current
- Delivering food in a timely orderly manner whilst exceeding with exceptional knowledge of the food and drinks menu
- Coordinated effectively with chefs and bar team to maintain high service standards for food and drinks
- Assisted customers by ensuring service and meals met company standards and expectations
- Managed multiple tasks simultaneously in a fast-paced environment
- Addressed dietary requirements and allergies for customers.
- Ability to work under pressure by utilising a significant amount of professionalism and communication by resolving customer complaints
- Used persuasive skills to upsell and promote specials or seasonal offers, contributing to increased revenue
- Ensured precise table settings by paying attention to detail and presentation
- An understanding on the wine and beverage menu to correctly recommend what wine pairings will go with the food ordered
- An understanding of the bar licensing which is shown through a professional but firmcheck of a customers ID before selling alcohol
- Knowledge within the health and safety regulations which are showcased through effective cleaning practices
- Ability to problem solve and work with managers on how and the create way to approach a customer's complaints and the actions to consider
Bartender
Davide Ferngadaz
Bath, Bath and North East Somerset
2023.04 - 2023.09
- Cultivated professional relationships, exceeding service standards to foster customer loyalty
- Facilitated effective communication and teamwork to deliver exceptional service during peak times
- Knowledge of drink recipes to gain customers' trust and improve their experience
- Established a friendly and professional atmosphere through engaging interactions with customers
- Great organization and time management skills by preparing the bar with glassware, garnishes, ice and other bar equipment prior to the opening of the restaurant
- A high level of cleanliness of the bar during the shift and when closing the bar down
- Training new staff members, ensuring the service standards were maintained
- Adaptability to significant pressure by facing challenges and customer complaints
- Checking ID of customers to protect myself and the busy by making sure the legal age was met
- Ensured health and safety regulation were put in place by keeping on top of regular inspections and maintenance checks
Education
NVQ Level 2 - Music performance and production
Access creative college
Bristol 2022.09 - 2023.06
Bachelor of Arts - Music business
Pointblank music school
London 2025.10 -
Skills
- Beverage expertise
- Alcohol licensing knowledge
- Tea and coffee brewing
- Cash handling
- Order taking
- Cleaning procedures
- Staff training
- Allergen awareness
- Time management
- Resilient under pressure
- Hospitality mindset
- Customer Service
- Upselling
- Verbal communication
- Approachable demeanour
- Patience and composure
- Safe manual handling
- Tray carrying
- English fluency
Affiliations
- Music
- Piano playing
- Art
Accomplishments
Promotion from waitress to restaurant supervisor
Certification
Certificate in music performance and production - Grade: Merit
Languages
English
Fluent
French
Elementary
Timeline
Bachelor of Arts - Music business
Pointblank music school
2025.10 -
Waitress
Jean - Baptiste Beroud
2025.09 - Current
Bartender
Davide Ferngadaz
2023.04 - 2023.09
NVQ Level 2 - Music performance and production
Access creative college
2022.09 - 2023.06
Restaurant supervisor
Matthew Pitman
2021.04 - 2023.06