Shyam Bakshi
Slough,UK
Summary
Accomplished project management professional with extensive expertise in project lifecycle management, agile methodologies, and risk assessment. Demonstrates proficiency in stakeholder engagement, vendor relationship maintenance, and process improvement strategies, ensuring seamless transitions and successful project delivery. Skilled in budgeting oversight, resource optimisation, and financial reporting, complemented by advanced Excel proficiency and PMP certification. Adept at leading cross-functional teams, mentoring professionals, and fostering client relationships to drive business growth and operational excellence. Career focus on leveraging analytical thinking and strategic planning to deliver innovative solutions and achieve organisational objectives.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Program Project Manager
Virtusa
London
10.2024 - 04.2025
- Company Overview: Implementation of systems and processes to translate the objectives and vision of HSBC for future resilience of company’s IT systems and processes. As part of transformation, we overhauled many processes and added capabilities into Lean IX to help business decision making and improve efficiencies.
- Collaborating with stakeholders to document project scope, deliverables, goals, risks, blockers, success measures, and estimated resources needed.
- Ensuring that projects remain in-scope and meet budgetary, scheduling, and quality requirements.
- Developing project control and reporting procedures and manage changes in operational plan.
- Identifying potential risks and issues early, and working with the team to mitigate or resolve them to keep the project on track.
- Resolving technical and operational issues as required.
- Implementation of systems and processes to translate the objectives and vision of HSBC for future resilience of company’s IT systems and processes. As part of transformation, we overhauled many processes and added capabilities into Lean IX to help business decision making and improve efficiencies.
Senior Project Manager
Virtusa
07.2021 - 09.2024
- Company Overview: Delivery of new Microservices/Webservices to support multiple applications in the sustainability domain and help introduce a practical and Inditex relevant Agile culture.
- Leading end-to-end project execution, from discovery and planning to delivery and post-launch support.
- Overseeing multiple projects within the program, ensuring they are well-coordinated and interdependencies are managed effectively.
- Identifying potential risks and issues within the program and developing mitigation strategies to address them, ensuring the program stays on track.
- Maintaining clear and consistent communication with stakeholders, providing regular updates on program progress, and ensuring their needs and feedback are incorporated.
- Developing, reviewing, and modifying Agile project plans, ensuring timelines, budgets, and deliverables are accurately tracked.
- Leading daily stand-ups, sprint planning, sprint demos, and retrospective meetings to ensure the team adheres to Agile practices.
- Ensuring that the project has sufficient resources and that they are allocated effectively to meet project goals.
- Delivery of new Microservices/Webservices to support multiple applications in the sustainability domain and help introduce a practical and Inditex relevant Agile culture.
Project Manager Scrum Master
Euro Car Parks
04.2021 - 06.2021
- Inhouse digital delivery of ANPR reports, client dashboards, Power BI reports, QR codes and Mobile API using software services in .NET and Java application development and support end to end automated test solutions to test front and back-office applications.
- Managing end-to-end project delivery, maintaining clear and consistent communication with clients, subcontractors, and other stakeholders to ensure that everyone is aligned and informed about project progress.
- Implementing robust automation frameworks that support the testing needs of the organisation.
- Acting as a bridge between the development team and the Company Director, effectively managing the product backlog.
Project Manager Business Analyst
Yabber Global (Rockstead group)
11.2019 - 04.2021
- Delivery of AI-powered quality analysis for contact center call recordings and upgrade to their sales force system.
- Managing end-to-end project delivery, optimising backlog prioritisation, and reducing cycle time for feature releases.
- Collaborating with multi-national teams, influencing senior leadership, and ensuring alignment with business objectives.
- Bridging business and technology teams, translating strategic goals into actionable project plans and deliverables.
- Proactively identifying and mitigating risks, resolving critical issues to maintain project momentum and stakeholder confidence.
Project Manager Scrum Master
Bupa Cromwell Hospital
06.2019 - 10.2019
- Delivery for the digital upgrade of customer appointment booking systems along with API integrations.
- Coaching the teams on how to follow SAFe Agile and facilitation of Scrum events.
- Implementing Agile practices, helping teams to continuously improve and work more effectively.
- Identifying and eliminating obstacles that hinder the team’s progress, ensuring a smooth workflow and project progress.
Scrum Master
Tsys EMEA Managed Service
10.2018 - 06.2019
- Digital Delivery for the enhancement of the Virgin Mobile User Application.
- Lead cross-functional teams, coordinating developers, testers, and business stakeholders to ensure timely delivery and alignment with business goals and facilitation of scrum events.
- Promote and support the adoption of Scrum within the team and the organization, fostering a culture of openness, self-organization, and accountability.
Project Manager/Business Analyst/Scrum Master
Momenta Consultancy
02.2015 - 09.2018
- Digital delivery of enhancing customer contact tool.
- Lead end-to-end project delivery and business analysis, overseeing Agile teams to enhance the customer complaints tool while ensuring FCA compliance.
- Translating business requirements into functional specifications and user stories to drive development.
- Conduct gap analysis and process mapping, identifying inefficiencies, and recommending optimisation to improve customer dispute resolution.
- Direct backlog refinement and sprint planning, ensuring well-defined user stories, UI/UX wireframes, and functional workflows for seamless execution.
- Facilitate stakeholder workshops and cross-functional collaboration, aligning business needs with technical solutions and regulatory requirements.
Education
MBA -
University of West London
London 09.2009 - 03.2011
Level 4 Diploma for Financial Advisers - Finance
London Institute of Banking & Finance
London 06.2016 - 06.2017
Azure Fundamentals Foundation (AZ900) -
Microsoft
London 09.2024 - 12.2024
Certified in PMP, PSM2, Agile Coaching (ICP-ACC), Leading SAFe (5.1) -
Scrum & Agile Certification
London 11.2020 - 12.2022
Business Analysis Foundation, Mentoring Foundation Program & Leadership Principles (I-Lead 3.0) - Business Analysis
BCS, The Chartered Institute for IT
London 08.2018 - 04.2019
PMP - Project Management
Project Management Institute
London 01.2025 - 04.2025
Skills
- Project Management & Delivery
- Client Relationship Management
- New Business Development
- Agile Methodology
- Team Management
- Transition & Transformations Migrations
- Vendor/Stakeholder Manager
- Risk Management & Quality Assurance
- Business Analysis
- Leadership & Mentoring
- PMP certification
- Project lifecycle expertise
- Time scheduling and allocation
- Work breakdown structure creation
- Proficient in jira
- Decision making capacity
- Scope definition
- Scrum methodology proficiency
- MS project proficiency
- Resource scheduling
- Performance tracking
- People Management
- Relationship Management
- Strategic planning
- Conflict Resolution
- Quality Assurance
- Process Improvement
- Salesforce CRM
- Data analysis
- Effective communication
- Stakeholder engagement
- Familiarity with lean concepts
- Familiarity with gantt charts
- Budgeting oversight
- Advanced excel proficiency
Custom
Available on request
References
References available upon request.
Timeline
PMP - Project Management
Project Management Institute
01.2025 - 04.2025
Program Project Manager
Virtusa
10.2024 - 04.2025
Azure Fundamentals Foundation (AZ900) -
Microsoft
09.2024 - 12.2024
Senior Project Manager
Virtusa
07.2021 - 09.2024
Project Manager Scrum Master
Euro Car Parks
04.2021 - 06.2021
Certified in PMP, PSM2, Agile Coaching (ICP-ACC), Leading SAFe (5.1) -
Scrum & Agile Certification
11.2020 - 12.2022
Project Manager Business Analyst
Yabber Global (Rockstead group)
11.2019 - 04.2021
Project Manager Scrum Master
Bupa Cromwell Hospital
06.2019 - 10.2019
Scrum Master
Tsys EMEA Managed Service
10.2018 - 06.2019
Business Analysis Foundation, Mentoring Foundation Program & Leadership Principles (I-Lead 3.0) - Business Analysis
BCS, The Chartered Institute for IT
08.2018 - 04.2019
Level 4 Diploma for Financial Advisers - Finance
London Institute of Banking & Finance
06.2016 - 06.2017
Project Manager/Business Analyst/Scrum Master
Momenta Consultancy
02.2015 - 09.2018
MBA -
University of West London
09.2009 - 03.2011
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