Summary
Overview
Work History
Education
Skills
Languages
Custom
Affiliations
Accomplishments
References
Timeline
Generic

Shweta Debjit Sarkar

Dundee,Dundee City

Summary

Highly skilled professional with strong interpersonal abilities and adept at handling customer inquiries and resolving issues. Proficient in Python, SQL, and Excel, with a proven track record in complaint management and product demonstrations. Possesses excellent communication skills, leadership qualities, and the ability to multitask effectively. Fluent in English, Hindi, Bengali, with basic proficiency in German. Career goal includes leveraging technical and soft skills to drive customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Trainee Customer Service Associate

Indothai Kolkata Pvt Ltd
Kolkata
07.2021 - 03.2023
  • Maintaining records and information, Relations with Flight Crew, Captain and Customers, Financial Transaction, problem solving and troubleshooting, verbal communication
  • Responded to customer queries and provided excellent customer service.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Provided professional and helpful support to new and existing clients.

Trainee

CESC Pvt Ltd
Kolkata
05.2018 - 07.2018
  • Shadowing and assisting experienced professionals in day-to-day tasks related to Domestic power supply, Participating in training sessions and workshops to develop technical skills and industry knowledge, Collaborating with team members to solve problems and implement innovative solutions, Assisting in data collection, documentation, and reporting tasks as required, Providing support in organizing and coordinating departmental events and activities

Trainee

Central Railway, Nagpur Division
Nagpur
05.2017 - 06.2017
  • Assist in the inspection, testing, and maintenance of traction substations, overhead electrification systems, and associated equipment, Participate in safety audits and compliance checks to ensure adherence to railway standards and regulations, Collaborate with senior engineers and technicians to analyze traction system performance data and identify opportunities for optimization and improvement, Learn and adhere to safety protocols and best practices to ensure a safe working environment for oneself and fellow team members

Education

Master of Science - Business Analytics and International Business

University of Dundee
Dundee
09.2024 -

Bachelor of Engineering - Electrical Engineering

Rashtrasant Tukdoji Maharaj Nagpur University
Nagpur, India
06.2015 - 06.2019

Skills

Skills

  • Customer Service: Strong interpersonal skills, adept at handling customer inquiries and resolving issues
  • Multitasking
  • Technical Skills: Python, SQL, Excel, Tableau
  • Soft Skills: Leadership, Fast Learner, Problem Solving, Excellent Communication
  • Languages: English (Native), Hindi (Native), Bengali (Native), German (A1)
  • Complaint management
  • Confident communicator
  • Product demonstrations

Languages

English Native speaker
Hindi Native speaker
Bengali Native speaker
German A1

Custom

  • Reading Books
  • Listening Music
  • Learning new language

Affiliations

  • Listening to Music, Reading, Sketching, Learning Languages.

Accomplishments

  • Issued by The Central Railway Employees Co-operative Credit Society LTD ·
  • Issued by The Central Railway Employees Co-operative Credit Society LTD · Jan 2014 Certificate of Excellence Certificate of Excellence
  • Monetary reward of ₹1000 for striking success at SSC examination held in March 2013.

References

References available upon request.

Timeline

Master of Science - Business Analytics and International Business

University of Dundee
09.2024 -

Trainee Customer Service Associate

Indothai Kolkata Pvt Ltd
07.2021 - 03.2023

Trainee

CESC Pvt Ltd
05.2018 - 07.2018

Trainee

Central Railway, Nagpur Division
05.2017 - 06.2017

Bachelor of Engineering - Electrical Engineering

Rashtrasant Tukdoji Maharaj Nagpur University
06.2015 - 06.2019

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Shweta Debjit Sarkar