Shweta Bhatia
Slough,berkshire
Summary
Accomplished professional with a robust skill set in customer service and client relationship management, team leadership, and stakeholder communication. Demonstrates expertise in problem solving, decision making, and process improvement to enhance efficiency. Proficient in financial operations including accounts payable, accounts receivable, and invoice processing. Adept at using Microsoft Excel for data entry and basic analysis, as well as handling CRM systems and enterprise financial tools. Committed to compliance and quality assurance while maintaining attention to detail and accuracy. Career goals include leveraging skills in administrative management to drive organisational success.
Overview
1
1
Certification
6
6
years of post-secondary education
6
6
years of professional experience
Work history
Housekeeping and Carer
Kingfisher Care Home
2025.04 - 2026.04
- Maintained a clean, safe, and hygienic living environment for clients
- Performed daily housekeeping tasks including dusting, vacuuming, mopping, and sanitizing surfaces
- Managed laundry duties such as washing, drying, ironing, and changing bed linens
- Cleaned and disinfected kitchens and bathrooms to high hygiene standards
- Prepared light meals and assisted with basic kitchen tasks
Process Associate
Genpact PVT LTD
Delhi, IN
2021.12 - 2023.10
- Managed end-to-end Accounts Payable, Accounts Receivable, and O2C operations with strong attention to accuracy and timelines
- Identified and reconciled incoming payments from carriers, ensuring proper allocation of funds
- Generated invoices for commissions received and maintained accurate financial records
- Handled billing processes and created invoices for payments received from multiple banks
- Conducted 100% quality checks on high-value invoices to ensure compliance and accuracy
- Utilized tools such as Citrix Workspace, Bridge, and Einstein (Database) to manage financial data and workflows
- Trained and mentored new team members, improving onboarding efficiency and team performance
- Prepared legal documentation for clients in line with company policies and regulatory standards
- Consistently completed assigned daily tasks within or ahead of deadlines
Senior Executive
Dough & Cream PVT.LTD
Delhi, IN
2019.12 - 2021.09
- Handled customer queries and feedback professionally, ensuring high levels of customer satisfaction
- Managed administrative tasks including invoice processing and maintaining accurate food-related records
- Recruited new employees and conducted onboarding and training to ensure smooth integration into the team
- Delivered ongoing training and support to staff to improve performance and service quality. Scheduled and conducted performance reviews, including evaluation of staff work and customer feedback
Education
Postgraduate Certificate - MSc Management with Digital Marketing
University of Hertfordshire
Hertfordshire, UK 2024.09 - 2025.10
Postgraduate Certificate - Master of Business Administration
Guru Gobind Singh Indraprastha University
Delhi, India 2017.08 - 2019.05
Bachelor of Business Administration - undefined
Guru Gobind Singh Indraprastha University
Delhi, IN 2013.08 - 2016.10
Skills
- Customer Service & Client Relationship Management
- Team Leadership & Supervision
- Communication & Stakeholder Management
- Problem Solving & Decision Making
- Time Management & Deadline Adherence
- Process Improvement & Efficiency Enhancement
- Training, Onboarding & Team Development
- Performance Monitoring & Reporting
- Attention to Detail & Accuracy
- Administrative & Office Management
- Compliance & Quality Assurance
- Accounts Payable (AP), Accounts Receivable (AR) & O2C Operations
- Invoice Processing & Financial Record Management, Payment Reconciliation & Billing Operations
- Basic Financial Reporting & Documentation
- Microsoft Excel (Data entry, reporting, basic analysis)
- Database Handling (Einstein / CRM systems)
- Citrix Workspace (workflow & remote operations) &Bridge System (enterprise financial operations tool)
- Data Entry & Record Maintenance
- Customer Support Systems (email/chat handling tools – if applicable)
Certification
- Acadmic English For Business - 2025
- MSc Management with Digital Marketing with Distinction (with a Course Grade Average of 72%) - 2025
- Strategic Leadership and HR Management with a mark of 77% - 2025
- Analytics for Operations and Logistics Management with a mark of 85% - 2025
- Digital Marketing Certification – (e.g., Google / HubSpot / Coursera)
- Business Management Certification – (e.g., Coursera / edX)
- Financial Accounting Fundamentals – (e.g., LinkedIn Learning)
ACADEMIC PROJECTS
Integrated Digital Marketing Strategy Project (MSc), Developed a full digital marketing strategy including SEO, social media, and paid advertising for a competitive industry, Conducted market research and created customer personas for targeted marketing campaigns, Analysed competitor digital presence and proposed optimization strategies to improve engagement and visibility., Business Performance & Data Analytics Project (MBA), Analysed business KPIs including sales performance, customer retention, and campaign ROI, Built dashboards using Excel and Power BI to visualize key business trends, Provided strategic recommendations for improving operational efficiency and revenue growth., Strategic Management Case Study (MBA), Performed SWOT and PESTLE analysis for a selected organization, Evaluated competitive positioning using Porter’s Five Forces, Developed strategic growth plan identifying new market opportunities and revenue streams, E-Commerce Business Model Project (BBA), Designed a complete e-commerce business model including pricing, targeting, and marketing strategy, Analysed customer acquisition strategies and digital marketing channels, Proposed sustainable growth strategies for online business expansion
Timeline
Housekeeping and Carer
Kingfisher Care Home
2025.04 - 2026.04
Postgraduate Certificate - MSc Management with Digital Marketing
University of Hertfordshire
2024.09 - 2025.10
Process Associate
Genpact PVT LTD
2021.12 - 2023.10
Senior Executive
Dough & Cream PVT.LTD
2019.12 - 2021.09
Postgraduate Certificate - Master of Business Administration
Guru Gobind Singh Indraprastha University
2017.08 - 2019.05
Bachelor of Business Administration - undefined
Guru Gobind Singh Indraprastha University
2013.08 - 2016.10