Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Shuvam Sinha

Shuvam Sinha

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach. Responsible and dedicated customer service assistant with proven multitasking and organisational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manages shipments and coordinate deliveries with strong attention to detail and systematic approach. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Well-qualified customer service assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work history

Customer Service Assistant

Tejal Nowells Pharmacy, 10 Weald Lane, Harrow HA3
Wembley, Brent
02.2023 - 02.2023
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • I am a student who has worked in different jobs as work experience
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.

Student Librarian Assistant

mark dellar
Willesden, Brent
12.2020 - 12.2020
  • Sourced new books and equipment for library with thorough research.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Aided librarian with events and reading sessions.
  • Perused and segregated obsolete and outdated materials to organise shelves.
  • Assisted customers in locating specific books to address needs.
  • Assisted customers using internet to address technical needs.
  • Checked in and out books and scanned library cards.
  • Sorted and arranged books by category in shelves.

Education

GCSEs - Maths and english

Wembley High Technology College
North Wembley
09.2016 - 06.2021

Diploma of Higher Education - Science

College of North West London
London
09.2021 - 05.2023

Skills

  • Stockroom procedures
  • Quality Control

Languages

English
Native

Timeline

Customer Service Assistant

Tejal Nowells Pharmacy, 10 Weald Lane, Harrow HA3
02.2023 - 02.2023

Diploma of Higher Education - Science

College of North West London
09.2021 - 05.2023

Student Librarian Assistant

mark dellar
12.2020 - 12.2020

GCSEs - Maths and english

Wembley High Technology College
09.2016 - 06.2021
Shuvam Sinha