Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

SHUSAN GURUNG

Summary

Friendly, approachable, and detail-oriented professional with hands-on experience in banking, FX, and customer service. I enjoy helping clients navigate their financial needs, whether it's setting up bank accounts, understanding foreign exchange, or solving everyday enquiry issues. With a strong focus on building trust and long-term relationships, I'm always ready to go the extra mile to make sure customers feel supported and confident. I bring a positive attitude, a calm approach under pressure, and a passion for creating a great experience for every client.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Metro Bank
2022 - Current
  • I help customers every day by opening personal and business accounts and guiding them through their banking service needs.
  • I make sure everything we do follows the rules, like checking ID and making sure our clients are who they say they are.
  • I work closely with Relationship Managers to help our business clients get the right support and make banking easy for them.
  • My role is all about building trust, offering helpful advice, and creating a great experience every time someone visits the bank.

FX Trader

Eagloo Day Trading Company
2021 - 2022
  • I tracked currency markets, looked for trends, and made trading decisions to reduce risk and increase profit.
  • I worked with others in the team to share insights about what was happening in the market.
  • This role taught me how to make smart decisions quickly and always stay calm, even when markets were changing fast.

Front of House Host

Wagamama
2018 - 2022
  • I welcomed guests, managed bookings, and made sure everyone had a good experience.
  • I handled busy periods calmly and always stayed friendly, no matter how hectic things got.
  • This role helped me build strong communication and people skills, which I carry into my banking career.

Administrator

Studio 68
2018
  • I supported office tasks like processing payments and keeping records organised.
  • This experience helped me understand the importance of accuracy and communication behind the scenes.

Digital Marketing Intern

Studio B
2018
  • I helped manage social media accounts and supported marketing campaigns.
  • I worked with the team to come up with ideas and keep things running smoothly online.

Education

BA (Hons) - Dance: Urban Practice

University of East London

Bachelor of Arts - Dance & Theatre

University of Colorado Boulder

BTEC Level 3 - Performing Arts

Farnborough College of Technology

ICT Extended Diploma - Level 3

Sandhurst Sixth Form

Skills

  • Client Relationships & Trust Building
  • Foreign Exchange (FX) Knowledge
  • Risk Awareness & Attention to Detail
  • Customer Onboarding and Support
  • Team Collaboration and Clear Communication
  • CRM & Banking Systems
  • AML & KYC Awareness
  • Product Knowledge

Certification

  • Internal Financial Services Training – Metro Bank
  • Interested in financial markets with Live Funded Account
  • Passionate about teamwork, learning, and personal growth
  • Created an App to support Community

Timeline

Bachelor of Arts - Dance & Theatre

University of Colorado Boulder

BTEC Level 3 - Performing Arts

Farnborough College of Technology

ICT Extended Diploma - Level 3

Sandhurst Sixth Form

Customer Service Representative

Metro Bank
2022 - Current

FX Trader

Eagloo Day Trading Company
2021 - 2022

Front of House Host

Wagamama
2018 - 2022

Administrator

Studio 68
2018

Digital Marketing Intern

Studio B
2018

BA (Hons) - Dance: Urban Practice

University of East London

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