Shun Yiu Leung
Hayes
Summary
Knowledgeable Acupuncturist with a solid understanding of managing patient information and flow through the office with efficiency and care. Trained in acupuncture and herbal therapies. Bringing 4 years of related experience and the desire to help patients overcome difficulties and live balanced lives.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Focused Team Leader with experience reviewing team analytics to improve overall product quality. Courteous and cordial with goal to coach and train employees to meet maximum potential.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Pharmacy Receptionist
RM Medicines
10.2024 - Current
- Deliver polite, professional customer service to enhance business reputation through positive first impressions.
- Handle incoming telephone calls, taking accurate messages, and relaying them to personnel to support timely communication.
- Support patients with immediate, knowledgeable assistance for diverse needs.
- Handle confidential documents with discretion, following data protection guidelines to safeguard information.
Team Leader
Itsu
04.2024 - 10.2024
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make the best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Team Member
Itsu
05.2022 - 04.2024
- Delivered friendly customer service in high-pace catering environment
- Unloaded incoming deliveries, ensuring shelves were fully stocked and items were priced accurately
- Performed meat inspections and checked temperature environment to maximize food safety
- Trimmed and cut Salmon fillets to various product such as Salmon Sashimi and Sushi.
Receptionist/ Acupuncturist
Hua Ren Tang Clinic
10.2021 - 03.2022
- Carried out acupuncture and Chinese Medicine herbal prescription with continued accuracy and efficacy for optimal patient outcomes
- Diagnosed and treated patients using principles of TCM
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance
- Oversaw clinic inventory by restocking supplies and submitting purchase orders.
Chinese Medicine Practitioner
Tung Wah Group Of Hospitals
11.2017 - 06.2021
- Discussed care plans with patients and explained test results and proper use of herbal treatment
- Counseled patients on beneficial lifestyle changes to complement acupuncture treatments
- Evaluated patient histories, complaints, and current symptoms.
Clinic Assistant
Nong's Clinic
10.2016 - 09.2017
- Welcomed patients, carers, relatives, visitors and other health care staff in polite and professional manner.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Maintained clean and safe environment, following health and safety guidelines to properly dispose of waste and toxic materials.
Farm hand/ Chicken Processor
Golden Cockerel/ Capel Farm
10.2015 - 10.2016
- Working in Australia on Working Holiday Visa
- As Chicken Boner at Golden Cockerel - Prepared chicken breast fillet and legs to meet specific customer weight and price requests.
- As Farm Hand at Capel Farm - Conducted farming operations such as collecting, storing and packaging product
Education
Bachelor of Science - Chinese Medicine
Beijing University of Chinese Medicine
Foundation Degree in Science - Chinese Medicine
Tung Wah College
Skills
- Herbal Medication
- Medical history documenting
- Outstanding patient care
- Clear, compassionate communicator
- Prioritisation management
- Team development strategies
- Stock management
Timeline
Pharmacy Receptionist
RM Medicines
10.2024 - Current
Team Leader
Itsu
04.2024 - 10.2024
Team Member
Itsu
05.2022 - 04.2024
Receptionist/ Acupuncturist
Hua Ren Tang Clinic
10.2021 - 03.2022
Chinese Medicine Practitioner
Tung Wah Group Of Hospitals
11.2017 - 06.2021
Clinic Assistant
Nong's Clinic
10.2016 - 09.2017
Farm hand/ Chicken Processor
Golden Cockerel/ Capel Farm
10.2015 - 10.2016
Foundation Degree in Science - Chinese Medicine
Tung Wah College
Bachelor of Science - Chinese Medicine
Beijing University of Chinese Medicine
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