Shumon Ali
Hammersmith & Fulham,Greater London
Summary
Driven and reliable professional with strong organisational skills and keen eye for detail, ensuring accuracy and consistency in all tasks. Proven ability to manage time efficiently and collaborate within teams, fostering smooth workflow. Committed to contributing to operational excellence and achieving optimal results in the role.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sortation Associate
Amazon Warehouse DHA1
London, NW10
04.2023 - 08.2025
- Trained new starters on Health & Safety practices and operational processes.
- Lead teams to achieve set objectives and enhance productivity.
- Achieving scan compliance above 99.95%
- Providing critical shift related information's to manager and supervisors.
- Monitored shift productivity, implementing changes to boost production rates.
- Identified any damaged items promptly, preventing further losses.
- Prioritised urgent shipments successfully under tight deadlines.
- Reduced errors by carefully sorting and labelling packages.
- Demonstrated resilience during peak hours; maintained high-quality standards even under pressure.
Waiter
Raj of India
London
03.2011 - 03.2020
- Deliver efficient service and prompt serving of all food courses and beverages to guests.
- Dealing with telephone, emails, and online booking.
- Accommodated special dietary requests, enhancing customer dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Temporary Casual Sales Assistant
Sports Direct
London
10.2017 - 01.2018
- Applying excellent customer service skills whilst offering advice and assistance to customers in a professional and efficient manner.
- Receiving deliveries from suppliers.
- Utilised excellent communication skills to provide detailed product information.
- Built strong relationships with regular customers for repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Improved customer service by efficiently handling queries and complaints.
- Reporting any issues of concern to senior managers.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
BTEC LEVEL 2 DIPLOMA - IT
Ealing, Hammersmith & West London College
London 09.2013 - 06.2014
CITY & GUILD LEVEL 1 - Motor vehicle engineering
City of Westminster College
London 09.2011 - 06.2012
GCSEs - English, Maths, Science, IT, Design Technology
Phoenix High School
London 09.2005 - 06.2010
Skills
- Leadership skills
- Strong communication skills
- Time management
- Attention to detail
- Adaptability and ability to deliver results
- Proactive problem solving
- Analytical ability to identify root causes
Languages
Bengali
Native
Hindi
Intermediate
Certification
SIA door supervisor
First Aid trained
Fire Marshal trained
Affiliations
In my spare time, I enjoy reading books and spending time with my family and friends over the weekend. Also, I like to keep myself active with outdoor activities and have a major interest in computing.
References
References available upon request.
Timeline
Sortation Associate
Amazon Warehouse DHA1
04.2023 - 08.2025
Temporary Casual Sales Assistant
Sports Direct
10.2017 - 01.2018
BTEC LEVEL 2 DIPLOMA - IT
Ealing, Hammersmith & West London College
09.2013 - 06.2014
CITY & GUILD LEVEL 1 - Motor vehicle engineering
City of Westminster College
09.2011 - 06.2012
Waiter
Raj of India
03.2011 - 03.2020
GCSEs - English, Maths, Science, IT, Design Technology
Phoenix High School
09.2005 - 06.2010
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