Summary
Overview
Work history
Education
Skills
Timeline
Generic

Shumail Gillani

London

Summary

Resourceful Operations Manager with knack for streamlining processes and improving team performance. Spearheaded multiple initiatives that enhanced operational efficiency and reduced costs across departments. Known for fostering collaborative work environments and driving continuous improvement.

Overview

18
18
years of professional experience

Work history

Operations manager

Avis Budget Group
Heathrow
09.2019 - Current
  • Demonstrated company core values as role model, with focus on respect, honesty, integrity, diversity, inclusion and safety of others.
  • Represented organisations at seminars, conferences and business events.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Planned revenue generation strategies designed for growth.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Designed and implemented training to further develop staff based on business goals.
  • Developed organisational policies for administrative oversight and internal controls.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Streamlined processes to improve and optimise office operations.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Monitored health and safety measures for guaranteed compliance.
  • Managed inventory efficiently to minimise stockouts and overstock situations.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Liaised with stakeholders for transparent communication and better decision making.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.
  • Developed risk mitigation strategies, ensured business continuity during crises.
  • Managed vendor relationships to ensure timely delivery of services.
  • Streamlined supply chain processes to reduce procurement cycle time.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Directed safety protocols implementation, created safer workplace conditions.

Wearhouse marshall

Ocado
Ruislip
01.2019 - 09.2019
  • Marshall inbound van inspection Marshall Health & Safety policy, Food technology procedures and manual handling Marshall yard responsibilities, Vehicle movement and banksman responsibilities Marshall van pod washing Marshall helping company van drivers.
  • Marshall Loading & Unloading vans and moving dollies in lanes & dolly storage area Marshall carrying out approved minor site maintenance and attending van breakdown Marshall Loading & Unloading including Laweco lift operation and lift escape ladders Marshall Shunting loading bays Marshall dekitting van.
  • Supported Chief Operating Officer with daily operational functions.
  • Analysed departmental documents for appropriate distribution and filing.
  • Monitored multiple databases to keep track of all company inventory.
  • Managed the smooth operation of Wearhouse through monitoring inbound and outbound of vehicles.

Driver

Ocadco
Ruislip
01.2019 - 09.2019
  • Delivering groceries to customers in timed delivery slots.
  • This includes delivering groceries to various property types such as high rise buildings, basement flats and remote locations.
  • Providing excellent customer service.
  • Maintaining timely communication by phone with customers, to keep them informed of issues or changes to their proposed delivery.
  • Inspecting van before leaving for route.
  • Dealing with complaints, returns and issues with incorrect ordered items.
  • Identifying, analysing and troubleshooting issues in various environments, Agent Car Sales, Aylesbury.
  • Purchasing stock, Stock inspection.
  • Advertising and marketing stock.
  • Supporting employees, dealing with employee's issues.
  • Dealing with customer complaints.
  • Dealing with other suppliers.
  • Communicating with customers via email, telephone, and in person.
  • Suggesting suitable vehicles based on customer needs.
  • Arranging test‑drives and accompanying customers on these tests.
  • Negotiating the final price for the sale.
  • Completing the paperwork for each sale.
  • Helping to increase the customer database and prospecting potential sales.
  • Liaising with the service team to ensure sold cars are prepped to a high standard and are ready for delivery within the agreed timescale.
  • Delivered outstanding customer care to clients and families.
  • Used on-board computer to meet estimated delivery times.
  • Coordinated with team members and remained flexible in work scheduling.
  • Interacted with customers in pleasant manner.
  • Acted with empathy, compassion and professionalism at all times, providing sensitivity to emotive situations.

Company Director

Agent Car Sales Ltd
Aylesbury
08.2013 - 01.2019
  • Performed daily maintenance of loan applicant database.
  • Provided expert financial advice on personal car finance.
  • Designed sales and service strategies to improve revenue and retention.
  • Monitored key performance metrics.
  • Developed standard operating procedures.
  • Recruited and hired new branch employees.
  • Completed financial analysis of revenue.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Optimised staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
  • Addressed customer issues to ensure swift and successful resolution.
  • Mentored staff to increase sales success and productivity.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Purchased new stock
  • Followed up with customers on unresolved issues.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Sales representative

A&A Car Sales
Kingston upon Thames
08.2014 - 10.2015
  • Communicating with customers via email, telephone, and in person.
  • Suggesting suitable vehicles based on customer needs.
  • Arranging test‑drives and accompanying customers on these tests.
  • Negotiating the final price for the sale.
  • Completing the paperwork for each sale.
  • Helping to increase the customer database and prospecting potential sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Contacted satisfied customers to offer additional services.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Prepared sales contracts.
  • Collected and processed payments.
  • Accounted for all inventory and ordered new stock.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Cross-sold complementary products and services to customers.

Transport Controller

Top Class Cars
London
04.2011 - 05.2014
  • Work experience.
  • Liaising with the service team to ensure sold cars are prepped to a high standard and are ready for delivery within the agreed timescale.
  • Checking daily bookings.
  • Checking drivers/vehicles shift check‑ins and check‑out.
  • Taking bookings.
  • Passing bookings on to drivers.
  • Supplying the best routes to drivers, guiding drivers to the correct location if lost.
  • Checking all accounts are paid and up to date.
  • Monitored multiple databases to keep track of all company inventory.
  • Researched and updated all required materials needed for firm and partners.
  • Supported Chief Operating Officer with daily operational functions.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Implemented new team onboarding program, reducing training time from 4 weeks to 2.

Call Centre representative

Pell & Bales
Old Street
10.2006 - 11.2010
  • Calling customers to sell home phone line and broadband packages Offering customer service to customers with issues with phone lines Providing customer support to broadband customers Dealing with customer complaints.
  • Used expert sales and negotiation skills to secure new customers for a telephone service, providing excellent levels of customer care throughout.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Performed initial client assessment and analysis to begin research process.

Education

A-Levels -

Greenford High School

Marketing Degree - Marketing

Middlesex University

Skills

  • Process optimisation
  • Financial Forecasting
  • Market research techniques
  • Negotiation proficiency
  • Policy development
  • Inventory management systems
  • Data analytics
  • Commercial Awareness
  • Quality control procedures
  • Self-motivation
  • Financial risk analysis
  • Department management
  • Database management
  • Facility management
  • Budget management
  • Supply negotiation
  • Contract management
  • Operational support
  • Invoicing
  • Product knowledge
  • Health and Safety Compliance
  • Operational strategy
  • Data-driven decision-making
  • Forecasting
  • Performance monitoring
  • Supply chain management

Timeline

Operations manager

Avis Budget Group
09.2019 - Current

Wearhouse marshall

Ocado
01.2019 - 09.2019

Driver

Ocadco
01.2019 - 09.2019

Sales representative

A&A Car Sales
08.2014 - 10.2015

Company Director

Agent Car Sales Ltd
08.2013 - 01.2019

Transport Controller

Top Class Cars
04.2011 - 05.2014

Call Centre representative

Pell & Bales
10.2006 - 11.2010

A-Levels -

Greenford High School

Marketing Degree - Marketing

Middlesex University

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Shumail Gillani