Shukurat Matemi David
THORNTON HEATH
Summary
Adept in hospitality services and cleaning, I excelled at Hallmarkoartyhires by enhancing customer satisfaction and maintaining high standards of cleanliness. Leveraging skills in food preparation and teamwork, I consistently delivered exceptional service, contributing to a positive reputation. My proactive approach and ability to multitask led to significant improvements in operational efficiency and guest relations. Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. Brings foundational understanding of customer service and operational tasks. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
9
9
years of professional experience
Work History
Hospitality Worker
Hallmarkpartyhires
11.2023 - 05.2024
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Housekeeping and Cleaner
Utile &Agréable Nettoyage Company
07.2015 - 09.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Maintained cleanliness of assigned areas, ensuring sanitary environment.
- Cleaned and sanitized surfaces to create hygienic spaces.
- Emptied trash bins and replaced liners to maintain cleanliness.
- Organized cleaning supplies for efficient workflow.
- Improved building appearance by dusting and vacuuming regularly.
- Managed waste disposal effectively, adhering to regulations.
- Ensured stock of cleaning materials, replenishing as needed.
- Ensured floors were spotless by mopping and sweeping diligently.
- Cleaned restrooms thoroughly to ensure high hygiene standards.
- Responded promptly to urgent cleaning requests, maintaining safety.
- Improved efficiency with a well-organized cleaning schedule.
- Used appropriate cleaning solutions for various surfaces.
- Worked safely by following health and safety guidelines.
- Kept records of cleaning activities for accountability.
Education
Certification - Digital Skills in Completing
Certification - Health And Social Care
03.2024
It health and Social care in safeguarding about adult,dealing with their medical needs and social daily activities
Skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Guest relations
- Event preparation
- Item recommendation
- Multitasking
- Hospitality services
- Teamwork and collaboration
Timeline
Hospitality Worker - Hallmarkpartyhires
11.2023 - 05.2024
Housekeeping and Cleaner - Utile &Agréable Nettoyage Company
07.2015 - 09.2023
CALAT ADULT EDUCATION - Certification , Digital Skills in Completing
John Ruskin College - Certification , Health And Social Care
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