Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Shuktiz Bharti

Liverpool,Merseyside

Summary

Accomplished professional with expertise in data analysis, product development, and budget handling. Proficient in business intelligence software and tools, including Tableau, Microsoft Power BI, and RapidMiner. Demonstrates advanced Excel proficiency and adeptness in visualisation and reporting techniques. Skilled in Python programming for data-driven insights. Career goals include leveraging analytical skills to drive strategic decision-making and enhance organisational performance.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Shift operations manager

Popeyes
Liverpool, Merseyside
02.2024 - Current
  • Streamlined shift handovers with proper documentation and briefing sessions.
  • Supervised staff performance, identified areas for improvement.
  • Prioritised tasks effectively for timely completion of projects.
  • Coordinated with other managers, improved inter-departmental collaboration.

Customer experience manager

Unacademy
Bangalore
04.2022 - 09.2023
  • Coordinated timely product deliveries, leading to enhanced client satisfaction.
  • Revamped the complaints process to facilitate efficient resolutions.
  • Monitored and analyzed customer feedback to implement operational improvements.
  • Conducted regular staff training sessions to strengthen problem-solving skills.
  • Assisted in the development of company-wide standard operating procedures.
  • Implemented corrective actions for continuous improvement in product quality.
  • Led cross-functional teams in executing process improvement initiatives that enhanced overall productivity and reduced escalations.

Business development executive

Byjus
Delhi
09.2021 - 03.2022
  • Delivered outstanding customer service, resulting in repeat business collaborations.
  • Implemented innovative strategies, leading to enhanced operational efficiency.
  • Led cross-functional teams to deliver on key business initiatives.
  • Devised strategic plans for revenue generation whilst aligning with company objectives.

Education

Master of Science - Business Management

University of Liverpool
Liverpool
09.2023 - 12.2025

Bachelor of Business Administration - Business Management

University of Petroleum and energy Studies
Dehradun
08.2018 - 05.2021

Skills

  • Data analysis capabilities
  • Product development
  • Budget handling
  • Business intelligence software
  • Visualisation and reporting techniques
  • Business intelligence tools
  • Advanced excel proficiency
  • Experience with tableau
  • Tableau data visualisation
  • PYTHON
  • RapidMiner
  • Microsoft Power BI

Certification

Supply Chain Logistics

Timeline

Shift operations manager

Popeyes
02.2024 - Current

Master of Science - Business Management

University of Liverpool
09.2023 - 12.2025

Customer experience manager

Unacademy
04.2022 - 09.2023

Business development executive

Byjus
09.2021 - 03.2022

Bachelor of Business Administration - Business Management

University of Petroleum and energy Studies
08.2018 - 05.2021

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Shuktiz Bharti