Shukri Salad

● Oversaw the end-to-end processing of detainees, managing over 30 case workflows from the initial

interviews stage through to processing to relevant authorities and external stakeholders.

● Conducted up to 30 interviews weekly with detainees to gather insights into their situation which

informed decision-making on categorisation of immigration status.

● Managed end-to-end documentation for a portfolio of cases for detainees on the home office IT

system, ensuring accurate documentation of interviews and interactions for legal compliance.

● Streamlined the case documentation structure, implementing standardised note templates and file

structures, leading to a 90% reduction in error rate within 2 weeks.

● Ran legal advice surgeries for immigration applications, analysing their case profile and current

immigration policy to provide tailored advice and recommendations on the next steps.

• Took orders and maintained stock on the shop floor
• Received and completed training in order to make a range of different coffee
• Helped manage to maintain a sanitised and clean shop floor
• Developed patience and customer service skills for serving difficult customers
• As well as making sure to maintain a welcoming and comfortable environment for both customer and employees

• Manage large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• worked part time during the pandemic.