Summary
Overview
Work History
Education
Skills
Hobby and interests
Languages
Timeline
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Shuk King Yau

Summary

Experienced professional with a diverse skill set in customer service, sales, and healthcare support. Thrives in fast-paced, high-pressure environments, consistently delivering exceptional results. Possesses exceptional attention to detail and strong communication skills. Genuine passion for assisting others and cultivating lasting client relationships. Committed to surpassing expectations and providing top-tier service.

Overview

11
11
years of professional experience

Work History

Full-Time Sales Assistant(F2 Grade)

UNIQLO
05.2024 - Current
  • Promoted to F2 Grade for outstanding performance and leadership
  • Manage daily shop floor operations including customer service, fitting room supervision, stock replenishment, and visual merchandising
  • Deliver a fast, friendly, and fashionable customer experience
  • Assist in training new staff and supporting team morale

Assistant Supervisor/Senior Shop Assistant

TT Super Ltd
06.2022 - 05.2024
  • Assessed team strengths and abilities and utilising skills to best advantage, increasing team performance.
  • Assisted supervisor in hiring processes by reviewing applications and conducting candidate meetings.
  • Trained staff to review and reconcile daily transactions to apply best management practices.
  • Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Full Time Clinic Assistant

Hong Kong Breast Surgery Clinic
03.2018 - 03.2022
  • Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
  • Maintained record and reduced wait times through workflow optimization
  • Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.


Part Time Clinic Assistant

Wellsoon Traditional Chinese Medicine Clinic
10.2017 - 03.2018
  • Monitored supply usage and reported low-stock items to proactively replenish inventory.
  • Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.

Full Time Sales Associates

Columbia Sportswear
08.2016 - 08.2017
  • Processed transactions with 96% till accuracy
  • Handled returns with a 4.25/5.00 satisfaction rating
  • Supported stock transfer and inter-store sourcing

Part Time Sales Associates

Swire Resources Limited (Columbia)
06.2014 - 08.2016
  • Identified and resolved customer needs promptly and efficiently.
  • Addressed concerns or complaints by working with staff, clients and partners in identifying problems and crafting solutions.
  • Assisted the stock team in receiving shipments, backstroking as many as 100 units a week.

Education

Associate Degree - Environmental Conservation Studies

Hong Kong Baptist University International College
2016

Skills

  • Luxury-Level Customer Experience
  • Interpersonal communication expertise
  • Fast Learner with Passion for Fashion
  • POS & Payment Handling
  • Team Collaboration
  • Bilingual in English and Chinese
  • Inventory Management
  • Relationship building
  • Professional Presentation
  • Complex Problem-solving
  • Stock management

Hobby and interests

  • Bouldering
  • Cooking
  • Photography
  • Vintage Jewelry

Languages

English
Advanced (C1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Full-Time Sales Assistant(F2 Grade)

UNIQLO
05.2024 - Current

Assistant Supervisor/Senior Shop Assistant

TT Super Ltd
06.2022 - 05.2024

Full Time Clinic Assistant

Hong Kong Breast Surgery Clinic
03.2018 - 03.2022

Part Time Clinic Assistant

Wellsoon Traditional Chinese Medicine Clinic
10.2017 - 03.2018

Full Time Sales Associates

Columbia Sportswear
08.2016 - 08.2017

Part Time Sales Associates

Swire Resources Limited (Columbia)
06.2014 - 08.2016

Associate Degree - Environmental Conservation Studies

Hong Kong Baptist University International College

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Shuk King Yau